Be careful if you are using the same account as you use for Alexa to order presents for the kids etc.
They only have to say "Alexa when is my order coming from Amazon" and she will not only happily tell them when it is coming but also what is in the parcel.
If I have helped you with an answer please click "Was this answer helpful" If not post and have a moan and I will try again if I can.
Believe nothing you hear and only half what you see.
If you need to contact Amazon use this link CONTACT AMAZON
Good call, Bob.
Have two accounts. One for digital and shared media and the other for physical goods. Or another account just for presents.