Hi, I've just bought 2 Echos and have the same problem with both.
On setup, they seemed to work perfectly - I asked Alexa to play Radio X, asked her to adjust volume, all fine. After about 10 minutes Alexa announced a software update, and after receiving the update when I ask her to adjust the volume she does so, but she also stops playing whatever radio station I was listening to. So I then have to ask her to play it again. This is incredibly annoying, and it appears to be the software update that has caused the problem both times. Any ideas?
Hi, I've just bought 2 Echos and have the same problem with both.
On setup, they seemed to work perfectly - I asked Alexa to play Radio X, asked her to adjust volume, all fine. After about 10 minutes Alexa announced a software update, and after receiving the update when I ask her to adjust the volume she does so, but she also stops playing whatever radio station I was listening to. So I then have to ask her to play it again. This is incredibly annoying, and it appears to be the software update that has caused the problem both times. Any ideas?
Hello Caroline77, and welcome to the Digital and Device Forum
If you haven't already, try restarting your Echos by unplugging them and see if it resolves this issue. If it does not - could you please give us a little more information so we can check into it:
Hi i have had exactly the same problem. On Smooth and Radio X. I have even reset the echo to factory settings. Out of frustration i returned the echo and got a replacement. As previously mentioned, it works fine then software updates and the problem occurs. The only thing to do is to ask alexa to play "radio x UK with Tune in" then the volume works fine. We cant listen to local radio though..... frustrating!
I too have exactly the same problem as Frogman. I've had my Echo since December 2017 and all worked well until about 3 weeks ago.
For example :
"Echo play Absolute Radio" - all works just fine and Absolute Radio Plays
"Echo volume at 5" - Echo then switches off
"Echo play Absolute Radio" - Echo plays Absolute Radio at volume 5
"Echo play Absolute Radio" - all works just fine and Absolute Radio Plays
"Echo turn it down" - Echo then switches off
"Echo play Absolute Radio" - Echo plays Absolute Radio at the quieter level
The volume adjustment worked vey well until the update.
I've just rebooted the unit and the problem persists, however the volume change works OK if Echo has been asked to play, for instance, 90s Dance music.
this is still an issue! every time i ask Alexa to turn the volume up my device switches off! All of them do it.....this is complete pants. They all have the latest software....only started a week or so ago! aaaarghhhh
Mine does exactly the same worked fine for first few days on tunein radio now it shuts off when ask volume to change. But fine on amazin music. Was there any resolution?
I have a different volume problem, sometimes Alexa bursts into life at full volume. This would probably not matter if I was not feeding a dot via Bluetooth into a powerful speaker. As an alarm it is effective but wakes the neighbours as well.
This morning, I was in the bedroom where my computer is located, the sound on the computer was off and my wife was downstairs when my Echo spontaneously started giving me the weather forecast.
Mine does exactly the same worked fine for first few days on tunein radio now it shuts off when ask volume to change. But fine on amazin music. Was there any resolution?
what does Alexa hear when you ask. In settings in the Alexa app. History.
This morning, I was in the bedroom where my computer is located, the sound on the computer was off and my wife was downstairs when my Echo spontaneously started giving me the weather forecast.
Had this been resolved yet as I cannot see an answer here and I have the same problem. Not the end of the world but it would be nice if solved, or if not am acknowledgment that at present it is a known issue. I am on software version 628568520 on an echo dot (1st gen).
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Hi, I've just bought 2 Echos and have the same problem with both.
On setup, they seemed to work perfectly - I asked Alexa to play Radio X, asked her to adjust volume, all fine. After about 10 minutes Alexa announced a software update, and after receiving the update when I ask her to adjust the volume she does so, but she also stops playing whatever radio station I was listening to. So I then have to ask her to play it again. This is incredibly annoying, and it appears to be the software update that has caused the problem both times. Any ideas?
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Amazon StaffI have exactly this issue as well.
My New Echo (2nd Gen) was deleivered and set up on Feb 13th. Within a few minutes Alexa declared an update, I now have version 599473720.
How to reproduce..
1) "Alexa, Play Mellow Magic" - plays ok
2) "Alexa, Volume 5" - Echo is muted
3) "Alexa, Play" - responds with "Resuming Mellow Magic", then it Plays OK at the new volume.
HOWEVER
1) "Alexa, Play Radio 2" - plays ok
2) "Alexa, Volume 5" - Playing of Radio 2 continues at the new volume.
ALSO Volume changes on Amazon Music do not stop the playing.
ALSO
1) "Alexa, Ask TuneIn Radio to Play Mellow Magic" - plays ok
2) "Alexa, Volume 5" - Playing of Mellow Magic continues at the new volume. - INTERESTING
ALSO I get exactly the same Results with "Play Radio X" and "Ask Tunein to Play Radio X" as I do with 'Mellow Magic'
My conclusion is that the Alexa Skills used to play 'Radio X' and 'Mellow Magic' are the issue and that the Skills for TuneIn and BBC are Good.
Hi i have had exactly the same problem. On Smooth and Radio X. I have even reset the echo to factory settings. Out of frustration i returned the echo and got a replacement. As previously mentioned, it works fine then software updates and the problem occurs. The only thing to do is to ask alexa to play "radio x UK with Tune in" then the volume works fine. We cant listen to local radio though..... frustrating!
Amazon please try to fix this issue!!
I too have exactly the same problem as Frogman. I've had my Echo since December 2017 and all worked well until about 3 weeks ago.
For example :
"Echo play Absolute Radio" - all works just fine and Absolute Radio Plays
"Echo volume at 5" - Echo then switches off
"Echo play Absolute Radio" - Echo plays Absolute Radio at volume 5
"Echo play Absolute Radio" - all works just fine and Absolute Radio Plays
"Echo turn it down" - Echo then switches off
"Echo play Absolute Radio" - Echo plays Absolute Radio at the quieter level
The volume adjustment worked vey well until the update.
I've just rebooted the unit and the problem persists, however the volume change works OK if Echo has been asked to play, for instance, 90s Dance music.
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Amazon StaffThank you everyone for letting us know about this issue and providing so many details!
I've been doing some research and this volume issue is actively being worked on. When more info becomes available, I'll come back and post here.
Meanwhile, watch for new software updates and let us know if the situation improves.
Today, a different (perhaps related issue)
"Alexa, Ask TuneIn Radio to Play Mellow Magic" produces the response " I could not find a station called Mellow Magic on TuneIn"
Doh !
this is still an issue! every time i ask Alexa to turn the volume up my device switches off! All of them do it.....this is complete pants. They all have the latest software....only started a week or so ago! aaaarghhhh
Mine does exactly the same worked fine for first few days on tunein radio now it shuts off when ask volume to change. But fine on amazin music. Was there any resolution?
I have a different volume problem, sometimes Alexa bursts into life at full volume. This would probably not matter if I was not feeding a dot via Bluetooth into a powerful speaker. As an alarm it is effective but wakes the neighbours as well.
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This morning, I was in the bedroom where my computer is located, the sound on the computer was off and my wife was downstairs when my Echo spontaneously started giving me the weather forecast.
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Had this been resolved yet as I cannot see an answer here and I have the same problem. Not the end of the world but it would be nice if solved, or if not am acknowledgment that at present it is a known issue. I am on software version 628568520 on an echo dot (1st gen).