Tonight my Echo Spot suddenly started saying, "I'm having trouble connecting, I'll keep trying" when I use the wake word.
There is no issue with my Wifi, I have multiple Echo's connected and all the others are OK. I tried setting up a mobile HotSpot on my phone and connected to that to see if that would work. I got the same reply from Alexa.
I've tried 5ghz, 2.4ghz and mobile hotspot. All say connected on the small screen in the WiFi tab.
Hi Rich_N, I have a similar problem with my echo spot but in my case it will not connect to Wi-Fi at all. My other devices have no issues but the spot see's the network but will not connect. I contacted Cust Svs like Colin suggested below however a bit of a waste time due to the call center in India just going through a check list and not listening to my issue only to tell me that someone from software support will contact me....
If no reply in the next day i will send the device back and get a new one as the issue is clearly software connected.
Yesterday morning both my Echo speakers stopped working, stating no wifi connection. I then spent several hours trying to correct this issue to no avail. This morning I spent 68 mins on the phone to Amazon help line and went through the ***** rigmarole again !!!!! Only to be told "we have checked the back tickets and realise that this is a Virgin wifi problem". They said they would ring me back this afternoon with the cure. I am not holding my breath.....................They also don't seem to be at all keen on me returning the second generation Echos for a full refund. Watch this space.
My spot is in Australia but I stay in the US often, so connect to different Amazon stores. My country (Amazon store) was still set to the US when I had the problem. I changed it back to Australia, restarted the echo and all good.
Try setting your country to the one where your echo spot is. This is on the Amazon website under content and devices and then in the settings section.
Amazon block traffic to the US site when trying to connect in Australia, so I'm guessing that's the reason. My echo dots were not affected, so must not need to connect to the same things as the spot.