Amazon Digital and Device Forum

Hi, 

I have a Spotify Premium account, and I am not able to link it to my Alexa app.

In the Alexa App under settings, I chose Music, then under Music Service I only see Amazon Music and TuneIn.

If I click on "Chose Default Music Services", then I get Amazon Music and Spotify under Defalt music Library, but I am not able to chose Spotify. Spotify is greyed out.

I have an Amazon Echo and a Dot. And the Alexa App runs on an iPhone 7.

Please help.

Rune

Quote from Slinnings >>

Hi, 

I have a Spotify Premium account, and I am not able to link it to my Alexa app.

In the Alexa App under settings, I chose Music, then under Music Service I only see Amazon Music and TuneIn.

If I click on "Chose Default Music Services", then I get Amazon Music and Spotify under Defalt music Library, but I am not able to chose Spotify. Spotify is greyed out.

 

I have an Amazon Echo and a Dot. And the Alexa App runs on an iPhone 7.

 

Please help.

Rune

 Hi Rune!

In the latest version of the Alexa app you tap the the lines in the top left corner, go to "Music & Books" and scroll down until you see a card that says 'Link your favorite streaming service" and tap Explore. It will then bring all the services up and you can sign into Spotify from there. Let me know if you need further help!

Please post back here and let us know if this works so others with a similar problem can use your post as a resource! Also, welcome to the digital and device forums! Usually a peer or fellow customer has an amazing answer on here for any and all kinds of issues, so you're certainly in the right place for advice and guidance!  

Will it work on an Norwegian account? His name is very Scandinavian. :)

If you don't have an US account can you play Spotify, or is it away around it?

Hi, I'm in the same position as the first poster. Spotify is greyed out. When I go to 'link your favourite streaming service ' it shows apple music, deezer and spotify.  But nothing happens when I press spotify.  If I press the apple or deezer tabs it instantly takes me to their skill page. 

Everything was working perfectly until I signed out of all devices on spotify (had to change password) now spotify  wont recognize any echo device and I cant link my spotify premium account using the Alexa skill. Please help.

Jobrob have you managed to sort it out? If so please help me, I'm having exactly the same problem.

It's driving me crazy!

Same problem. Had to change Spotify password and now it is disconnected from Alexa and unable to re-connect. It is greyed out as an option. I have a Spotify Premium account.

Fixed - have to use the desktop Alexa  https://alexa.amazon.com/ - unlink Spotify account and re-connect.

Quote from slowrivers >>

Fixed - have to use the desktop Alexa  https://alexa.amazon.com/ - unlink Spotify account and re-connect.

 Thank you so much, this worked!

So i got the same problem happening to me and i believe i unlinked my spotify on my alexa app and changed the default back to amazon music but now when i click the spotify button in the alexa app i cant click it, it just doesnt respond at all i also unlinked everything on the spotify website but still no result this all started happening after the password change i still need help with this problem

I have the same exact problem but it seems I am unable to find the unlink Spotify account option on https://alexa.amazon.com/ . Can someone please walk me through it? 

Not working. Even tried to create a new Amazon account. Spotify is not on the list.

Yup.

Its not on the list.

Everything worked fine, until a few weeks ago.

Stil the same.

How about Amazon fix the issue? A quick google search and u find alot of people with the same issue.