I have been trying to find out exactly how to sign up / register for the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
I have seen most of the Amazon Unlimited Music web pages but although the Single Device subscription is mentioned frequently there are no specific instructions on how to get this Single Device subscription @ £3.99 per Month.
At present I have a `Free 30 day Amazon Prime trial` which was imposed on me when I bought my Amazon Echo but I will not be renewing that and will be cancelling it near to the expiry date - from then onwards I will only be wanting to subscribe to the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
On another thread posted by me on how to set up an Echo without a Smart Phone Members have tried to direct me to the Amazon Unlimited Music information web pages but when I have used various links to read the information and eventually clicked onto `Get Amazon Unlimited Music` I was directed to a web page which was offering `3 Months subscription for 99p per Month` - `after trial £9.99 per Month / £7.99 for Prime Members` - no mention of the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
I would be very grateful for some Step by Step instructions on how to obtain that £3.99 Unlimited Music subscription Please.
Regards,
Chris
P.S: I noticed on my other thread that all of my `HELLO` words [greetings beginning with H and ending in o] were edited to ****o - how ridiculous !
Thanks for your message - unfortunately it is NOT as easy as You describe.
I asked Amazon Echo Customer Services by sending an Email - they also replied that I should `Ask Alexa` to sign me up to `Amazon Music Unlimited` - then shortly afterwards I should `Ask Alexa` to `downgrade my subscription to the Single Device subscription`.
However I had previously thought that might be the way to achieve the Single Device £3.99 per Month subscription until I found / read this paragraph below on this Amazon Music Unlimited webpage:
If you already have an Amazon Music Unlimited subscription, but want the Amazon Music Single Device plan instead, you must first cancel your existing subscription. There isn't an option to switch to the Amazon Music Unlimited Single Device plan from Your Amazon Music Settings.
END OF QUOTE
That paragraph is in the section titled `Manage your plan`.
So if I did `Ask Alexa` to subscribe me to `Amazon Music Unlimited` I could NOT then `Ask Alexa` to downgrade my subscription to the `Single Device Music Unlimited` option.
I have replied to Amazon Echo Customer Services quoting the above and asking them to further investigate and send me a reply with detailed instructions on how to obtain the Single Device Music Unlimited £3.99 per Month subscription - I await either their reply or perhaps a message from a Member on here ?
Thanks again for trying to help Bob - I assure You that before asking on here I have really tried to find the answer to what should be a very easy process to subscribe to one of the Amazon Music Unlimited options by looking at all that I could find on the Amazon Music Unlimited Help pages.
I wrote in my previous message that I had replied to Amazon Echo Customer Services quoting the paragraph that I believe contradicts their suggestion that I should `Ask Alexa` to subscribe me to Amazon Music Unlimited but unfortunately 3 attempts to send that Email have resulted in me receiving an `Undeliverable` message.
There is no intelligible reason for this in the message - it is in code - there was not a `Do not reply` message on the Amazon Customer Services Email reply to my enquiry so I don`t know why my message could not be delivered.
I will have to submit another message to Amazon Echo Customer Services from one of the Amazon Echo web pages - quoting the `information` that I have been given in response to my enquiry and quoting the paragraph from the Amazon Echo Help page where I read the details in the `Manage your plan` section.
Although this message does not contain any answer to my question I just wanted to post an `update` because it will be a couple of days before I can submit my second message and then probably another couple of days at least before I receive a reply from Customer Services.
I would still be VERY grateful for a message from any Member who has actually subscribed to the `Single Device Amazon Music Unlimited @ £3.99 per Month subscription`.
Thanks again Bob for your previous messages - I really appreciate your help.
Thanks also to the other readers of this thread - perhaps someone who knows the answer to my question will come across this ?
I read your posts and can see frustration. Sadly I can not see what fellow customers can do to help you. Accordingly I'm not sure of the purpose of your post. Sorry.
Rollback Post to RevisionRollBack
The 3 solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION. What was the question again? 14 (Yes 14!) accounts supporting my posts for accuracy and help! The ONLY Wombat given a biscuit for great advice! Woohoo!
I am hoping that a Forum Member who has managed to work out how to subscribe to the `Single Device Amazon Music Unlimited` will see my thread and be kind enough to reply giving me the exact details on how to achieve subscribing to it.
I don`t want to seem to be sarcastic but to answer your comments - surely that must be obvious ?
@Chris: You asked your question more than a day ago. Sadly (or happily?) none of the current Amazon customers seem to have your problem or know of a work around or a solution.
My post was simply commenting that I doubt, after a day of silence, that there is a suitable candidate.
And no, I do not take your reply as sarcastic - simply mis-directed. ping-pong "do this/ do that" support is always useless. When contacting Amazon support team you could/should have used instant eChat or Call me back for free so that the support team could actively help you.
Since I seem to be "rubbing you up the wrong way" I'll happily duck out. I wish you luck in finding a suitable response from any suitable avenue. CW.
Rollback Post to RevisionRollBack
The 3 solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION. What was the question again? 14 (Yes 14!) accounts supporting my posts for accuracy and help! The ONLY Wombat given a biscuit for great advice! Woohoo!
You are not `rubbing me up the wrong way` but I want to reply to your points:
Should I really decide that because I did not receive a reply from a Forum Member who has successfully subscribed to the `Single Device Amazon Music Unlimited` since YESTERDAY [15:22 Hrs] that no Member will ever be able to help with my question ?
I am a Member of other Forums where answers materialise Months after the original question / message.
Do You happen to know roughly how many Members are registered on this section of the Forum - surely not just the small number that you seem to be suggestion when you state that I should not be expecting any further replies that answer my question after just over a DAY ?
Also regarding your other suggestions - perhaps Amazon Customer Services is completely different to other online Support Services that I have had to contact - But I have had bad experiences in the past with `We will call You back` - waiting and waiting and getting more and more frustrated while waiting only to find out when I re-contacted the organisation that I would be `Re-Queued` for another `Call Back`.
I don`t suffer from `Self Importance` but like many of Us I am quite a busy person - not available for telephone calls at my Home during the daytime and not wanting telephone calls to my Home from any Customer Services in the evening.
With regard to `Live Chat` - similar to `eChat` [?] - I am only able to type using one finger - I have no `Office Skills` so I find it irritating that while I am trying to type a response to the Live Chat person they keep asking me to respond - even though as far as I know the Live Chat system is informing them that `Chris is typing`.
BY FAR the easiest method for ME to receive information / instructions on how to do something related to `Computing` or in this case instructions on how to subscribe to a particular option is by Email or a Forum message where I can follow the details `Step by Step`.
There are not that many active members (those that try to answer questions) on this forum, no idea how many are registered, we can only relate our own experiences or they are guesses. In the case of the original question no one may have had the combination to be able to answer.
I just signed on by voice and it worked but I did not have an existing subscription other than the one included with Prime, I only have one device so can't tell if Prime will work still work on other devices.
One problem with this forum is that you can't look at only unread posts, and have to scroll down the questions, nor reply to individual posters. You can look at the bell to right but I never remember, just looked and there are 80 listed in mine, so not much help.
Regarding whether any other Forum Members would have had `the combination` / the same circumstances as me - my circumstances are just that I will not be subscribing to `Prime Membership` as it has nothing that I would require and that I would like to be able to subscribe to the `Single Device Amazon Music Unlimited` option.
Surely there must be plenty of other Members /Amazon Echo owners in the same situation ?
You mentioned that you only have one device - does that mean that you have the `Single Device Amazon Music Unlimited` @£3.99 per Month ?
If not I am wondering why you would be paying the `Prime Membership` option for a subscription which I believe is £7.99 per Month - were you previously aware of the Single Device subscription option ?
I don`t understand your comment here - `I only have one device so can't tell if Prime will work still work on other devices` - I have not written anything related to that.
Thanks again for your messages - I really do appreciate your interest and help.
@Pirate Unfortunately the stats are creative accounting as they include all the people who were on the old Kindle forum which they have transferred as read only.
I can't tell how many members but there were 156739 Kindle posts before this forum was set up and how many of these posters joined this forum or if their numbers were just counted in.
So 177,752 - 156,739 = 21,013 I have made 2554 of these so if all active members have made the same number of posts (this is where my accounting gets creative) there are about 9 active members of this forum.
The number of posts per member have not transferred across from the old forum as the identities are different.
@Pirate Unfortunately the stats are creative accounting as they include all the people who were on the old Kindle forum which they have transferred as read only.
I can't tell how many members but there were 156739 Kindle posts before this forum was set up and how many of these posters joined this forum or if their numbers were just counted in.
So 177,752 - 156,739 = 21,013 I have made 2554 of these so if all active members have made the same number of posts (this is where my accounting gets creative) there are about 9 active members of this forum.
The number of posts per member have not transferred across from the old forum as the identities are different.
LOL, apparently some of the programmers are left over from the early days of the interwebs where people liked to fudge traffic stats to try and impress the masses...
Rollback Post to RevisionRollBack
Solution to Amazon's inadequate tech support - stop buying their products...
I had previously found the Amazon Echo webpage that you gave the link for but I still don`t understand how to specify that I want to subscribe to ONLY the `Single Device Music Unlimited` option when I cancel my `Amazon Prime 30 day trial` ?
Regarding the Single Device Subscription display box where it states - `Join on your Echo` - when I have tried to find how I specify that I want to subscribe to only the `Single Device Amazon Music Unlimited` I have not been able to - everything that I have read seems to indicate that if I just `Ask Alexa` I will be subscribed to the £9.99 per Month Amazon Music Unlimited after any trial period elapses.
I have seen 2 types of Trial period advertised - one where `3 Months at 99p per Month` was being offered and the `Free 30 day trial` one showing on the webpage that you gave the link to.
From what I have read when both of those trials end the subscriber would automatically be paying either £9.99 for a non Prime member or £7.99 for a Prime member.
I had been informed by Amazon Echo Customer Services to just `Ask Alexa` to subscribe me to Amazon Music Unlimited and then just `Ask Alexa` to `downgrade my subscription to the Single Device Music Unlimited` - however I had already read this seemingly contradictory paragraph relating to that on a Music Unlimited information webpage here:
If you already have an Amazon Music Unlimited subscription, but want the Amazon Music Single Device plan instead, you must first cancel your existing subscription. There isn't an option to switch to the Amazon Music Unlimited Single Device plan from Your Amazon Music Settings.
END OF QUOTE
That paragraph is in the section titled `Manage your plan`.
So if I did `Ask Alexa` to subscribe me to `Amazon Music Unlimited` I could NOT then `Ask Alexa` to downgrade my subscription to the `Single Device Music Unlimited` option.
I don`t want to be having to contact Amazon Customer Services to argue that I never wanted to subscribe to Amazon Music Unlimited at £9.99 per Month.
Just `clutching at straws` - is it possible that if I `Ask Alexa` to subscribe me / `Alexa, try Amazon Music Unlimited` that I would then be given the various Subscription options to choose from ?
That would be the only way that makes any sense to me regarding the `Just Ask Alexa` / `Subscribe by asking your Echo` statements on the Amazon Music Unlimited information webpages.
However I don`t want to just try `Asking Alexa` without trying to get an answer to this because I might be subscribed immediately to Amazon Music Unlimited at £9.99 per Month.
I am very surprised that the exact process for subscribing to the Single Device Amazon Music Unlimited is not clearly detailed.
I would really welcome any further details from You - am I just missing something ?
Hi again to all of the responders and readers of this thread,
I wanted to let You all know that I have still NOT been able to find out exactly how to subscribe to ONLY the `Single Device Amazon Music Unlimited` @ £3.99 per Month.
I did try to contact Amazon Customer Services by telephone on the 23rd December, 24th December and the 27th December but I did not want to wait for a probably long period of time on any of those occasions as I was guessing that they would have been inundated with technical enquiries from people who had been given a Echo and other Amazon devices as Christmas presents on at least the 27th.
Until I feel one day that I don`t mind holding on for possibly a long time before speaking to Amazon Customer Services and leaving it a few more days for the `Christmas Rush` of Support enquiries to hopefully have dwindled [?] I submitted a written enquiry again asking:
`How do I subscribe to only the `Single Device Amazon Music Unlimited` @ £3.99 per Month ?
I did include the paragraph copied & pasted from one of the Amazon Music Unlimited webpages that I mentioned in some of my messages above which I have interpreted to mean that I cannot `Ask Alexa` to subscribe me to Amazon Music Unlimited` and then as previously suggested by Amazon Customer Services `Ask Alexa to downgrade my subscription to the Single Device option`.
I am still very irritated that this Subscription option is not clearly detailed regarding instructions on exactly how to subscribe to it - but now I am in no rush to subscribe to the `Single Device Amazon Music Unlimited` - however I will continue trying to obtain the Instructions.
Chris
P.S: I have written this message to `Bump` my thread back into view hoping that some Members who did not see it when originally posted will see it now.
I haven't read every nuance of the various posts on the issue you are trying to resolve however the following may help...
Yesterday I signed up to to trial for Amazon Prime Music. My intention was to have this on a single device that I could give to my father.
I enabled voice purchasing on the Echo Dot and successfully subscribed to the trial.
Whilst researching how I could limit the subscription (and realising that it was working on both my Echo Dots) I came across the instruction to tell Alexa to "downgrade Amazon Music". The response was "enable voice purchasing in your App" which I did (I had disabled it following the purchase).
I then told Alexa to "downgrade" again and the response was - adjust your subscription settings in your music setting in your account.
I visited my music settings which contained the details of my subscription which was set to "Single Device" at £3.99 per month with the options to change the subscription to family or individual at £14.99 or £9.99 respectively.
So I'm not quite certain whether my instruction do downgrade resulted in the change to my account settings or whether the account was already set to Single Device.
I haven't read every nuance of the various posts on the issue you are trying to resolve however the following may help...
Yesterday I signed up to to trial for Amazon Prime Music. My intention was to have this on a single device that I could give to my father.
I enabled voice purchasing on the Echo Dot and successfully subscribed to the trial.
Whilst researching how I could limit the subscription (and realising that it was working on both my Echo Dots) I came across the instruction to tell Alexa to "downgrade Amazon Music". The response was "enable voice purchasing in your App" which I did (I had disabled it following the purchase).
I then told Alexa to "downgrade" again and the response was - adjust your subscription settings in your music setting in your account.
I visited my music settings which contained the details of my subscription which was set to "Single Device" at £3.99 per month with the options to change the subscription to family or individual at £14.99 or £9.99 respectively.
So I'm not quite certain whether my instruction do downgrade resulted in the change to my account settings or whether the account was already set to Single Device.
My next challenge is to ensure that the subscription remains on the Echo Dot that I give to my father - and doesn't remain on mine.
He may have problems keeping the subscription if his dot is registered to a different account., although there is a single device subscription I believe it is also account based and registering a dot to a different account will wipe the settings.
If you want to pay for his subscription it would be easier to set it up on his account then set up a standing order to him to replace the payments he makes.
He may have problems keeping the subscription if his dot is registered to a different account., although there is a single device subscription I believe it is also account based and registering a dot to a different account will wipe the settings.
If you want to pay for his subscription it would be easier to set it up on his account then set up a standing order to him to replace the payments he makes.
Thanks. Both Dots are registered to my account. I'm paying for the subscription on my account. I'm told that after the trial the single device subscription will remain on the "preferred device". I've not yet worked out how to set my "preferred device" so there may be more hurdles ahead.
Rollback Post to RevisionRollBack
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Hi All,
I have been trying to find out exactly how to sign up / register for the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
I have seen most of the Amazon Unlimited Music web pages but although the Single Device subscription is mentioned frequently there are no specific instructions on how to get this Single Device subscription @ £3.99 per Month.
At present I have a `Free 30 day Amazon Prime trial` which was imposed on me when I bought my Amazon Echo but I will not be renewing that and will be cancelling it near to the expiry date - from then onwards I will only be wanting to subscribe to the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
On another thread posted by me on how to set up an Echo without a Smart Phone Members have tried to direct me to the Amazon Unlimited Music information web pages but when I have used various links to read the information and eventually clicked onto `Get Amazon Unlimited Music` I was directed to a web page which was offering `3 Months subscription for 99p per Month` - `after trial £9.99 per Month / £7.99 for Prime Members` - no mention of the `Single Device Amazon Unlimited Music` £3.99 per Month subscription.
I would be very grateful for some Step by Step instructions on how to obtain that £3.99 Unlimited Music subscription Please.
Regards,
Chris
P.S: I noticed on my other thread that all of my `HELLO` words [greetings beginning with H and ending in o] were edited to ****o - how ridiculous !
You have to ask Alexa on the device you want it for
==================================================================================================================
If I have helped you with an answer please click "Was this answer helpful" If not post and have a moan and I will try again if I can.
Believe nothing you hear and only half what you see.
If you need to contact Amazon use this link CONTACT AMAZON
Hi Bob,
Thanks for your message - unfortunately it is NOT as easy as You describe.
I asked Amazon Echo Customer Services by sending an Email - they also replied that I should `Ask Alexa` to sign me up to `Amazon Music Unlimited` - then shortly afterwards I should `Ask Alexa` to `downgrade my subscription to the Single Device subscription`.
However I had previously thought that might be the way to achieve the Single Device £3.99 per Month subscription until I found / read this paragraph below on this Amazon Music Unlimited webpage:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202059520
QUOTE:
END OF QUOTE
That paragraph is in the section titled `Manage your plan`.
So if I did `Ask Alexa` to subscribe me to `Amazon Music Unlimited` I could NOT then `Ask Alexa` to downgrade my subscription to the `Single Device Music Unlimited` option.
I have replied to Amazon Echo Customer Services quoting the above and asking them to further investigate and send me a reply with detailed instructions on how to obtain the Single Device Music Unlimited £3.99 per Month subscription - I await either their reply or perhaps a message from a Member on here ?
Thanks again for trying to help Bob - I assure You that before asking on here I have really tried to find the answer to what should be a very easy process to subscribe to one of the Amazon Music Unlimited options by looking at all that I could find on the Amazon Music Unlimited Help pages.
Regards,
Chris
Hi again Bob and other readers,
I wrote in my previous message that I had replied to Amazon Echo Customer Services quoting the paragraph that I believe contradicts their suggestion that I should `Ask Alexa` to subscribe me to Amazon Music Unlimited but unfortunately 3 attempts to send that Email have resulted in me receiving an `Undeliverable` message.
There is no intelligible reason for this in the message - it is in code - there was not a `Do not reply` message on the Amazon Customer Services Email reply to my enquiry so I don`t know why my message could not be delivered.
I will have to submit another message to Amazon Echo Customer Services from one of the Amazon Echo web pages - quoting the `information` that I have been given in response to my enquiry and quoting the paragraph from the Amazon Echo Help page where I read the details in the `Manage your plan` section.
Although this message does not contain any answer to my question I just wanted to post an `update` because it will be a couple of days before I can submit my second message and then probably another couple of days at least before I receive a reply from Customer Services.
I would still be VERY grateful for a message from any Member who has actually subscribed to the `Single Device Amazon Music Unlimited @ £3.99 per Month subscription`.
Thanks again Bob for your previous messages - I really appreciate your help.
Thanks also to the other readers of this thread - perhaps someone who knows the answer to my question will come across this ?
Regards,
Chris
As you know this is a customer forum.
I read your posts and can see frustration. Sadly I can not see what fellow customers can do to help you. Accordingly I'm not sure of the purpose of your post. Sorry.
The 3 solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION. What was the question again? 14 (Yes 14!) accounts supporting my posts for accuracy and help! The ONLY Wombat given a biscuit for great advice! Woohoo!
Hi CombatWombat,
I am hoping that a Forum Member who has managed to work out how to subscribe to the `Single Device Amazon Music Unlimited` will see my thread and be kind enough to reply giving me the exact details on how to achieve subscribing to it.
I don`t want to seem to be sarcastic but to answer your comments - surely that must be obvious ?
Regards,
Chris
@Chris: You asked your question more than a day ago. Sadly (or happily?) none of the current Amazon customers seem to have your problem or know of a work around or a solution.
My post was simply commenting that I doubt, after a day of silence, that there is a suitable candidate.
And no, I do not take your reply as sarcastic - simply mis-directed. ping-pong "do this/ do that" support is always useless. When contacting Amazon support team you could/should have used instant eChat or Call me back for free so that the support team could actively help you.
Since I seem to be "rubbing you up the wrong way" I'll happily duck out. I wish you luck in finding a suitable response from any suitable avenue. CW.
The 3 solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION. What was the question again? 14 (Yes 14!) accounts supporting my posts for accuracy and help! The ONLY Wombat given a biscuit for great advice! Woohoo!
Hi again Combat Wombat,
You are not `rubbing me up the wrong way` but I want to reply to your points:
Should I really decide that because I did not receive a reply from a Forum Member who has successfully subscribed to the `Single Device Amazon Music Unlimited` since YESTERDAY [15:22 Hrs] that no Member will ever be able to help with my question ?
I am a Member of other Forums where answers materialise Months after the original question / message.
Do You happen to know roughly how many Members are registered on this section of the Forum - surely not just the small number that you seem to be suggestion when you state that I should not be expecting any further replies that answer my question after just over a DAY ?
Also regarding your other suggestions - perhaps Amazon Customer Services is completely different to other online Support Services that I have had to contact - But I have had bad experiences in the past with `We will call You back` - waiting and waiting and getting more and more frustrated while waiting only to find out when I re-contacted the organisation that I would be `Re-Queued` for another `Call Back`.
I don`t suffer from `Self Importance` but like many of Us I am quite a busy person - not available for telephone calls at my Home during the daytime and not wanting telephone calls to my Home from any Customer Services in the evening.
With regard to `Live Chat` - similar to `eChat` [?] - I am only able to type using one finger - I have no `Office Skills` so I find it irritating that while I am trying to type a response to the Live Chat person they keep asking me to respond - even though as far as I know the Live Chat system is informing them that `Chris is typing`.
BY FAR the easiest method for ME to receive information / instructions on how to do something related to `Computing` or in this case instructions on how to subscribe to a particular option is by Email or a Forum message where I can follow the details `Step by Step`.
Regards,
Chris
There are not that many active members (those that try to answer questions) on this forum, no idea how many are registered, we can only relate our own experiences or they are guesses. In the case of the original question no one may have had the combination to be able to answer.
I just signed on by voice and it worked but I did not have an existing subscription other than the one included with Prime, I only have one device so can't tell if Prime will work still work on other devices.
One problem with this forum is that you can't look at only unread posts, and have to scroll down the questions, nor reply to individual posters. You can look at the bell to right but I never remember, just looked and there are 80 listed in mine, so not much help.
==================================================================================================================
If I have helped you with an answer please click "Was this answer helpful" If not post and have a moan and I will try again if I can.
Believe nothing you hear and only half what you see.
If you need to contact Amazon use this link CONTACT AMAZON
Hi Bob,
Thanks for your message.
Regarding whether any other Forum Members would have had `the combination` / the same circumstances as me - my circumstances are just that I will not be subscribing to `Prime Membership` as it has nothing that I would require and that I would like to be able to subscribe to the `Single Device Amazon Music Unlimited` option.
Surely there must be plenty of other Members /Amazon Echo owners in the same situation ?
You mentioned that you only have one device - does that mean that you have the `Single Device Amazon Music Unlimited` @£3.99 per Month ?
If not I am wondering why you would be paying the `Prime Membership` option for a subscription which I believe is £7.99 per Month - were you previously aware of the Single Device subscription option ?
I don`t understand your comment here - `I only have one device so can't tell if Prime will work still work on other devices` - I have not written anything related to that.
Thanks again for your messages - I really do appreciate your interest and help.
Regards,
Chris
Single Device Plan
https://www.amazon.co.uk/b?node=11368385031
Member Stats on the bottom of the Home Page (however, these are totals and do not reflect active or regular participants)
Compared to the North American forum:
@Pirate Unfortunately the stats are creative accounting as they include all the people who were on the old Kindle forum which they have transferred as read only.
I can't tell how many members but there were 156739 Kindle posts before this forum was set up and how many of these posters joined this forum or if their numbers were just counted in.
So 177,752 - 156,739 = 21,013 I have made 2554 of these so if all active members have made the same number of posts (this is where my accounting gets creative) there are about 9 active members of this forum.
The number of posts per member have not transferred across from the old forum as the identities are different.
==================================================================================================================
If I have helped you with an answer please click "Was this answer helpful" If not post and have a moan and I will try again if I can.
Believe nothing you hear and only half what you see.
If you need to contact Amazon use this link CONTACT AMAZON
LOL, apparently some of the programmers are left over from the early days of the interwebs where people liked to fudge traffic stats to try and impress the masses...
Hi Pirate,
Thanks very much for your message.
I had previously found the Amazon Echo webpage that you gave the link for but I still don`t understand how to specify that I want to subscribe to ONLY the `Single Device Music Unlimited` option when I cancel my `Amazon Prime 30 day trial` ?
Regarding the Single Device Subscription display box where it states - `Join on your Echo` - when I have tried to find how I specify that I want to subscribe to only the `Single Device Amazon Music Unlimited` I have not been able to - everything that I have read seems to indicate that if I just `Ask Alexa` I will be subscribed to the £9.99 per Month Amazon Music Unlimited after any trial period elapses.
I have seen 2 types of Trial period advertised - one where `3 Months at 99p per Month` was being offered and the `Free 30 day trial` one showing on the webpage that you gave the link to.
From what I have read when both of those trials end the subscriber would automatically be paying either £9.99 for a non Prime member or £7.99 for a Prime member.
I had been informed by Amazon Echo Customer Services to just `Ask Alexa` to subscribe me to Amazon Music Unlimited and then just `Ask Alexa` to `downgrade my subscription to the Single Device Music Unlimited` - however I had already read this seemingly contradictory paragraph relating to that on a Music Unlimited information webpage here:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202059520
QUOTE:
END OF QUOTE
That paragraph is in the section titled `Manage your plan`.
So if I did `Ask Alexa` to subscribe me to `Amazon Music Unlimited` I could NOT then `Ask Alexa` to downgrade my subscription to the `Single Device Music Unlimited` option.
I don`t want to be having to contact Amazon Customer Services to argue that I never wanted to subscribe to Amazon Music Unlimited at £9.99 per Month.
Just `clutching at straws` - is it possible that if I `Ask Alexa` to subscribe me / `Alexa, try Amazon Music Unlimited` that I would then be given the various Subscription options to choose from ?
That would be the only way that makes any sense to me regarding the `Just Ask Alexa` / `Subscribe by asking your Echo` statements on the Amazon Music Unlimited information webpages.
However I don`t want to just try `Asking Alexa` without trying to get an answer to this because I might be subscribed immediately to Amazon Music Unlimited at £9.99 per Month.
I am very surprised that the exact process for subscribing to the Single Device Amazon Music Unlimited is not clearly detailed.
I would really welcome any further details from You - am I just missing something ?
Regards,
Chris
I haven't any additional insights, sorry. As a Prime member I have the Amazon Music Unlimited Individual Plan...
Hi again Pirate,
Thanks again for trying to help with my question - I appreciate your interest and messages.
Regards,
Chris
Hi again to all of the responders and readers of this thread,
I wanted to let You all know that I have still NOT been able to find out exactly how to subscribe to ONLY the `Single Device Amazon Music Unlimited` @ £3.99 per Month.
I did try to contact Amazon Customer Services by telephone on the 23rd December, 24th December and the 27th December but I did not want to wait for a probably long period of time on any of those occasions as I was guessing that they would have been inundated with technical enquiries from people who had been given a Echo and other Amazon devices as Christmas presents on at least the 27th.
Until I feel one day that I don`t mind holding on for possibly a long time before speaking to Amazon Customer Services and leaving it a few more days for the `Christmas Rush` of Support enquiries to hopefully have dwindled [?] I submitted a written enquiry again asking:
`How do I subscribe to only the `Single Device Amazon Music Unlimited` @ £3.99 per Month ?
I did include the paragraph copied & pasted from one of the Amazon Music Unlimited webpages that I mentioned in some of my messages above which I have interpreted to mean that I cannot `Ask Alexa` to subscribe me to Amazon Music Unlimited` and then as previously suggested by Amazon Customer Services `Ask Alexa to downgrade my subscription to the Single Device option`.
I am still very irritated that this Subscription option is not clearly detailed regarding instructions on exactly how to subscribe to it - but now I am in no rush to subscribe to the `Single Device Amazon Music Unlimited` - however I will continue trying to obtain the Instructions.
Chris
P.S: I have written this message to `Bump` my thread back into view hoping that some Members who did not see it when originally posted will see it now.
Hi Chris,
I haven't read every nuance of the various posts on the issue you are trying to resolve however the following may help...
Yesterday I signed up to to trial for Amazon Prime Music. My intention was to have this on a single device that I could give to my father.
So I'm not quite certain whether my instruction do downgrade resulted in the change to my account settings or whether the account was already set to Single Device.
I've posted a screenshot of what I see in my Music Settings if this helps at all. It is here: https://1drv.ms/b/s!AhDB7EJ68FIlgblb6fYoly08MNAEjw
My next challenge is to ensure that the subscription remains on the Echo Dot that I give to my father - and doesn't remain on mine.
He may have problems keeping the subscription if his dot is registered to a different account., although there is a single device subscription I believe it is also account based and registering a dot to a different account will wipe the settings.
If you want to pay for his subscription it would be easier to set it up on his account then set up a standing order to him to replace the payments he makes.
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Thanks. Both Dots are registered to my account. I'm paying for the subscription on my account. I'm told that after the trial the single device subscription will remain on the "preferred device". I've not yet worked out how to set my "preferred device" so there may be more hurdles ahead.