So not sure if anyone has any advice. I've had an Echo for a year now and have had no problems with it. However, about a week ago it would occasionally stop playing music mid song and then tell me she was having trouble understanding me when asked her to continue. At first I put it down to my internet connection thinking, but its got gradually worse until now I'm lucky if she'll play a few lines of a song! I mostly get greeted with the red band, or the occasional blue band but she doesn't do anything! I've rebooted the hub and my laptop is connecting to the internet, but Alexa can't! I've checked the Alexa app and it is showing a connection. So I'm at a bit of a loss as what to try next!