I am in the UK, and I have an Echo Connect and I just can't get it to work. The first 3 lights are lit and solid (so it should be connected to the wifi) but the 4th light (the phone light) is blinking once every 1.5 seconds or so. The Alexa app shows the Connect as Offline, despite the lights. If I ask Alexa to make a call, she says she will (announcing the name of the person to call) but then says that the call can't be made, and telling me that I need to make sure all the lights are on.
I have tried every possible combination of leads and sockets that i can think of. The single incoming phone socket is currently used to connect an answer phone and my router (via a micro filter). Even the simplest case of unplugging that filter and plugging in the black filter/splitter that came with the Connect and plugging the Connect to that gives the same behaviour of the phone light (but obviously turns off the wifi light as doing this means unplugging the router, and stops my phone from working too of course)
Have I missed a step somewhere? Do I need to tell the Alexa App or the Connect what my home phone number is? If so where? Do I need some other kind of splitter to make all this work (I don't think so, since surely it should work with just the supplied cables if I were to disconnect my router and phone as above). I'm really stuck and have spent hours deregistering the Connect and reinstalling it, doing resets with a pin each time, and I always get exactly the same results.
I have spoken to Amazon support (via Chat) and they sent out a replacement Connect which (not surprisingly) does exactly the same thing.
An update, in case anyone else is having the same issue. I have been on another chat with Amazon in which we tried setup again, both to the 2G version of my home Wifi (I had previously only tried the 5G) and to my phone as a mobile hotspot, with pin resets between each. Both resulted in exactly the same behaviour as before, except the phone light was flashing rapidly instead of slowly.
I was then contacted by Amazon over the phone, at the request of the representative on the Chat. The new rep was unable to help either and said she would escalate it to technical support, who would contact me back in a few days.
As the Connect was still connected to my phone, I did another pin reset and reconnected it to the 2G wifi network. A few minutes later I noticed that all the lights were on and steady, and it was working properly!
The first call (to my mobile) worked fine, although it didn't hang up when I hung up on the mobile, no matter how many times I yelled at her. But eventually something made her hang up. Since then it seems to be working OK.
So, either it really is so temperamental that you can literally do the same thing 5 or 6 times (or more) before it actually works, or someone at Amazon did something during or just after my call and fixed it. I had done a pin reset and full setup over 6 times previously, and then tried it again today 4 times in total, with it only working the 4th time.
I'm too scared to try anything as extreme as turning it on and off again, in case it takes me another 4 days to get it working, so fingers crossed that there is no power cut!