I have just gained a 3rd Gen dot but the sound seems very bassy compared to my 2nd gen dot. I have turned down the bass and increased the treble but it does not seem to make much difference. I have had the dot replaced and the replacement is better but still quite bassy. Whilst my 66 year old hearing is not what it was I can hear my 2nd gen dot quite well but the 3rd gen dot is difficult almost to the point of being muffled.
Not sure there is too much you can do about this at the moment, I noticed more bass on the 3rd Gen devices but nothing I couldn't dial down on the settings. Although I don't really use my dots above 50% volume normally due to distortion. Does vary depending on the source as well to some degree.
The 2nd gen are somewhat clearer with less bass out of the box, I find the 3rd gen quality pretty good though for mid and treble, maybe best of all the Echo devices. Having just compared Echo dot 3rd gen with Echo Plus 2nd gen you realise just how great the new dots are, the Plus has more bass and better separation of mid and treble but it also costs substantially more.
I am assuming you are referring to music play back and not just the Alexa voice when you ask questions, that is quite muffled and is non adjustable at present, the bass/mid/treble settings have no effect at all, only on music playback.
Probably not much help but can't think of anything else.
It is Alexa's voice mainly that is the problem. It is much clearer on the 2nd Gen dot. It was useful that you said that the voice is muffled as that tells me it is not just my dot or my ears so thanks for that. I reckon the 2nd gen sound is far better in every aspect than the 3rd gen. Maybe that is because my ears are not what they were but I much prefer the 2nd Gen sound.
Alexa's voice is most certainly more muffled on the 3rd Gen, I have already raised this with Amazon and asked if the 'sound' settings in the app can reflect Alexa's voice as well as the music playback. The 2nd Gen is clearer out of the box and easier to hear Alexa by a reasonable margin.
For music playback the 3rd Gen runs rings around the 2nd Gen though, not even in the same league. Hopefully Amazon will allow the settings to also affect Alexa's voice in future updates, this will mean the bass can be reduced and mid/treble boosted to get closer to the 2nd Gen voice reproduction.
On the plus side it could be worse, the Echo Plus 2nd Gen I have makes the Echo Dot 3rd Gen seem like it has no bass at all
Just setting one up ,bought on the strength of a friend's 2nd gen, too much bass not enough treble , the voice being worst, Amazon it's not all about the bass no treble, please update it
What steps have you taken to redress the situation? You are aware that the Alexa app has various options for bass, treble and all the other settings? have you contacted Amazon Support team using the HELP link to get hand by hand help in case you are not aware of the many management and settings options you have?
Seriously - both the Amazon and Google voice control options have many, MANY options that you can control - please check them out and find out which suits your needs as closely as possible.
If you have a specific issue with a specific Amazon issue then perhaps this Customer-2-Customer forum may be able to help you. Sweeping generalizations mean that we can not easily help you :(
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