- Make sure that your Alexa-enabled device is connected to the same Wi-Fi network as your smart home devices. School or work Wi-Fi networks can have firewalls or similar security features that prevent unrecognized devices from connecting.
- Enable SSDP or UPnP on your router. This requires you to access your router settings on your computer. If you're not sure how to access your router settings, contact your router manufacturer for assistance.
- Some smart home devices don't support 5 GHz Wi-Fi band connections. Check with the device manufacturer if you need more information.
2. If Alexa discovers your smart home devices but doesn't process your request, make sure that the names of your devices are easy to understand and try to rename it.
3. Disable and re-enable your smart home Skill:
- In the Alexa app, open the menu and select "Smart Home."
- Under Configure Smart Home, select "Smart Home Skills" and search for the skill.
- When you find the skill, select Disable the smart home skill.
- Re-enable the smart home skill in the Alexa app and follow the instructions.
Set up your smart home device and download any software updates for it. If the problem persists after re-enabling the home skill, try to remove your smart home device from Alexa and connect it again.
If this does not work, please contact us to perform some technical tests with you.