We have a new Echo 2 and when trying to set it up we get to the Connect your iPhone to your Echo screen, we go into WiFi find Amazon-xxx and hit connect.
Alexa says you are now connected but on the phone the wi-fi is asking for a password and we don't know what that is. Its not our Wi-Fi network password as that's not the network we are connecting to we're connecting to the Amazon-XXX Wi-Fi. The app stays on the connect your iPhone to your Echo screen and doesn't progress.
The same happens if we try setting up from android and from a PC, although it says its connected it doesn't progress beyond the Connect to your Echo screen.
I think someone had a go before me and connected it to the wrong wi-fi? How do I know which Wi-Fi the Echo is trying to use?
I've tried resetting the echo many time and have also deactivated it from the amazon account set up and new one and tried using that, I get the same problem.
There's 4 WiFi networks available here so how do I even know which one the Echo is trying to use?