I am an Amazon Prime member and I own two original Echos (Generation 1) and two Echo Dots.
In February this year both my Echo devices simultaneous developed the same fault. When asked to play "Prime Music" or playlists made up from tracks in the Prime Music library, there is a long pause, then they play about 7 seconds worth of the track before stopping. Then, after another pause of a few seconds they skip to the next track in the playlist, play about 7 seconds of that one, and then stop again. The pattern continues until eventually Alexa cuts in saying "Sorry I am having trouble playing the music" and stops.
Strangely if I ask the Echos to play tracks that I have purchased there is never any problem. They play all the way through without interruption.
Also both my Echo Dots play all music perfectly (Prime or purchased). The Echo Dots are located further from my Wifi router than my Echos so this is not a local Wifi signal/streaming problem.
On advice from Amazon support, I have factory reset both my Echos many times but it has no effect.
Given that both Echos went wrong at the same time I strongly suspect a software update has introduced this fault which seems to be some kind of buffering issue when receiving data streamed from (slower ?) Prime Music servers rather than Purchased Music servers.
Has anyone else experienced this and can anyone help?
@Stclaim - many thanks for your suggestion. I tried renaming my playlist as you suggested but sadly it had no effect. Also the problem exists if I simply ask Alexa to "Play Prime Music" without any specific playlist.
I have the same problem - my echo stopped playing or streaming music all of a sudden - It recognises the music I want when I ask via voice but after about 15 seconds says "having trouble playing music" but I also get an "ERROR_MEDIA_TIMED_OUT" error in the Alexa App when I try to play music on my Echo. All other services - weather, traffic all work fine.
I also have an echo spot, an echo dot and amazon fire device all on the same network and they all work fine and all play the same music correctly. I have a 200mbs connection so m not short of bandwidth. I have factory reset the echo many and run setup many times , de-registered and re-registered it and tried it on different wireless APs in the house - same error! When I put my amazon dot in the same location it works just fine. Thought it was something to do with the new Echo Spot so took that off the network and still have same problem with the Echo. It is definitely something to do with the Echo itself.
It looks to me like a software update issue. Anyone any ideas? Amazon were not able to help me.... It looks to me like it is going to the wrong address or using the wrong channel etc. Cant see a setting to change this or the timeout.
Is there a way t force a software update on an Echo?