My not much out of warranty Spot has started glitching on the screen, flickering to the point of making it unusable.
I've tried factory reset, lowering brightness, turning adaptive brightness off, moving away from other devices and different power sockets - nothing fixes it.
After speaking to online help, I've been told all I can get is 15% off a new device. Seeing the amount of posts around the web with exactly the same problem, this seems a bit insulting.
Anyone out of warranty had any better luck that I have?
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.
An engineers report is no longer required to make a claim under UK consumer law. You can submit evidence such as reputable forum posts discussing the issue in detail, website links, screenshots etc. Obviously one or two complaints wouldn't be enough but hundreds or thousands would be as well as any documentation confirming the issue by the manufacturer would be.
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.
If it is out of warranty then the customer would STILL have to prove that the fault existed at the time of delivery. If it is not working correctly now, then one would expect an engineer to find that is IS faulty - but proving when that fault arose might be more difficult.
Hi,
My not much out of warranty Spot has started glitching on the screen, flickering to the point of making it unusable.
I've tried factory reset, lowering brightness, turning adaptive brightness off, moving away from other devices and different power sockets - nothing fixes it.
After speaking to online help, I've been told all I can get is 15% off a new device. Seeing the amount of posts around the web with exactly the same problem, this seems a bit insulting.
Anyone out of warranty had any better luck that I have?
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.
An engineers report is no longer required to make a claim under UK consumer law. You can submit evidence such as reputable forum posts discussing the issue in detail, website links, screenshots etc. Obviously one or two complaints wouldn't be enough but hundreds or thousands would be as well as any documentation confirming the issue by the manufacturer would be.
If it is out of warranty then the customer would STILL have to prove that the fault existed at the time of delivery. If it is not working correctly now, then one would expect an engineer to find that is IS faulty - but proving when that fault arose might be more difficult.
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Disappointed when I see "answers" that seem to have been posted purely to wind-up others or to create conflict, rather than to actually help anyone.
Link to Contact Amazon Customer Service. ;