My not much out of warranty Spot has started glitching on the screen, flickering to the point of making it unusable.
I've tried factory reset, lowering brightness, turning adaptive brightness off, moving away from other devices and different power sockets - nothing fixes it.
After speaking to online help, I've been told all I can get is 15% off a new device. Seeing the amount of posts around the web with exactly the same problem, this seems a bit insulting.
Anyone out of warranty had any better luck that I have?
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.
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Hi,
My not much out of warranty Spot has started glitching on the screen, flickering to the point of making it unusable.
I've tried factory reset, lowering brightness, turning adaptive brightness off, moving away from other devices and different power sockets - nothing fixes it.
After speaking to online help, I've been told all I can get is 15% off a new device. Seeing the amount of posts around the web with exactly the same problem, this seems a bit insulting.
Anyone out of warranty had any better luck that I have?
Talk to them nicely. Insist you want the unit replaced as it is faulty and remind them of UK consumer law. If they refuse you will have to get an engineer’s report (tell them that this is the course of action you will pursue - make sure you are speaking to a supervisor, get their name and get them to send you a return address to which you can send the unit and the engineer’s report) which will likely find it faulty assuming you have not been abusing it. You can then claim a new unit plus the expenses of the engineer’s report plus reasonable personal expenses.