Recently both of my dots seem to have gained a life of their own. Even in a quiet room, certainly no wake word used, they burst into life, play music or answer a question that has not been asked.
I do find it quite amusing but not at 2oclock in the morning.
I thought, just turn the microphone off in case there was random noise that it thought was a wake word but that did not stop them. I have tried all the wake words.
Any solutions other than a big hammer and changing to Google (my Google home mini does not have similar problems but of course I can't use it to stream Amazon music)
I'm sorry about the issue you're experiencing with your Echo devices. We take any concerns about this type of behavior seriously. We want to make sure you're having a great experience with Alexa and we're here to help.
Check what account your device is registered to by asking Alexa, "What account is this?"
Also check your Dialog History in the Alexa app to try to find what triggered the unexpected behavior. Select Settings > Alexa Account > History.
In order to investigate further, we’ll need more information from you. Please contact Amazon Customer Service to gather the required information.
I hope this helps and the problem is resolved quickly!
The latest one was a dog barking I looked at the record and it showed "Alexa heard: "alexa woof woof"" certainly no one said that and certainly not the wake word. We were just sitting quietly reading books (real books not via any app/device)