I am at a loss for help. I phoned Amazon and their solution was to set up an Amazon account for my 2 year old, surely that can't be right.
We have 3 different Echo's at home, all registered to my account. I have an Apple Music Subscription linked to my Echo so when my 2 year old goes to bed I can put on Peppa Pig music for her on the Echo Dot through Apple Music. I then want to be able to put on an Amazon Prime Music playlist on my other Echo dot in my 5 year olds room. When I ask for "play classical music for sleep playlist on Amazon music" in my 5 year olds room nothing plays, it just switches off the Apple Music Peppa Pig playing in my 2 year old's room and puts classical music on in there. I would have thought as these 2 requests were from different services (Apple and Amazon music) that this would have worked no problem.
Amazon customer services on the phone say I need to go for the Amazon Family subscription, which would be fine. HOWEVER, I believe you have to link that to individual Amazon accounts and my 2 year old and 5 year old don't have Amazon accounts. The customer service guy said I could set up an account for my 2 year old and my 5 year old, something I a) shouldn't have to do, b) don't want to do and c) can't do as they don't have email addresses, bank cards or mobile phones for verification.
So how can I play 2 different songs from 2 different subscription services on 2 different Echo dots? This just seems crazy. Like I say I would happily pay for family subscription but it would be impossible to get accounts for a 2 and 5 year old.
@Pabotto: Hi there. Alexa and other services are "relatively" new and I am sure many service providers are still working out what customers want, need, will pay for and expect.
If any of the other service providers such as Google or Apple can provide you with the service you want at the price you want with the equipment you want then of course you should adopt them as your main service provider.
I understand your issue - a little - since it is similar to the hoops I had to jump to create and then curate my mum#s service. Having thought that Alexa was just what she needed I had not quite planned for having to buy broadband, change her home telephone service, change her home telephone network, create an Amazon account, fund and then curate her Amazon account. It actually took (in the scheme of things) very little time and effort and works perfectly (most of the time).
I do not know if the Amazon FAMILY ACCOUNT with adult and Kid's profiles meets your needs, but your ability to create and fund an email and amazon account for your kids would take you about 2 minutes and may totally solve your issues. Respecting your 2 (a) and (b) points that is totally up to you. If you do not choose to take the necessary steps then you should not expect to receive the service (today). No doubt some time in the future things will change. None of the necessary steps in (a) and (b) prejudice the future.
To sum up
Yes, at the moment things do not seem to meet your exact requirements from Amazon;
Yes, if any alternative service does meet your exact requirements you should swap to them;
Yes, the suggestions offered by Amazon customer services would be easy to enact and should solve the problem;
Yes, the issue you have highlighted is a current "flaw" in this relatively new service. Is it reasonable to expect and demand everything instantly?
Please accept my apologies that I can not offer you an alternative path. I can encourage you that the solutions already proposed are practical and easy. Regards, CW.
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I wonder why someone would follow their own alternative forum profile.
I'm sorry you're having trouble playing your children's bedtime music. Let's try a few things before you change your Amazon Music subscription and see if we can get this sorted another way.
What you're describing sounds like you may have a preferred speaker setup in a group with these two Dots. Preferred speakers are speakers selected as the default speaker in a Device group. When a request is made, Alexa starts playing music on the preferred speaker, no matter which one is closest or which group it's in. You can check in the Alexa app by selecting the Devices icon and looking under Groups. Open each one and check if there is a Preferred Speaker selected - particularly your 2 year old's Echo Dot. If so, select Edit and uncheck it as Preferred Speaker. You can also delete the group. Then give both Dots a restart (unplug for a moments, then plug back in) and try your requests again. It sounds like you are already doing this, but for clarity I'd like to say to make sure you're specifying the music service as part of the request, ie: Play Peppa Pig on Apple Music and Play Classical Music for Sleep Playlist on Amazon Music.
I hope this does the trick! If this doesn't help, please let us know if you have a current Amazon Music subscription plan and if so, which one.
Also - we noticed you also posted in our North American forum (this is UK). I've responded in both places to make sure you receive assistance. Let us know if you would like one of your accounts deleted!
Please keep us posted - we've got some more troubleshooting steps in our pocket if this doesn't help
Sorry, I've just checked. Definitely not in a group together and when I go to all devices on the Alexa app it says I haven't set up a preferred speaker. They also both have different wake words, one is Echo and one is Computer.
Thank you for checking for a Preferred Speaker, we can eliminate that as being a factor!
Since they are two different music services, you should be able to play both simultaneously.
Which Amazon Music plan do you have? If it's the Single Device Plan, then it would only play on one single Echo device. That may be why it initiates playback on that specific Echo Dot. It doesn't necessarily mean you need to upgrade your subscription, if your only intent is to use it on one device.
If you don't mind trying something else - start playing Amazon Music first on the Dot you normally play Apple Music on, then request Apple Music on the other Dot and let me know if that works. Make sure you specify Apple Music/Amazon Music.
Looking forward to hearing back from you if this suggestion works!