This is a weird one that's only cropped up in the last week, and I'm hoping there is something someone can think of that I am missing...
If I want to play Virgin UK Radio across my speaker group "Everywhere", no matter which Echo I ask (2 Dots, 2 Plus 1st gen), it will always play only on the 2 Dots. Alexa always says it is playing, via TuneIn as it always has, but nothing comes out of the Pluses. To clarify, if I ask the Pluses, they still say it is playing on the Everywhere group, but no further audio comes from the Pluses.
What I haven't done...
Changed anything in the house associated to the Alexa network. No changes to my WiFi, my Fire TV stick settings, I haven't moved any of the Pluses...
What I have done so far...
Confirmed that TuneIn plays other stations (Heart, Capital) across the Everywhere group, playing back on all Echos.
Confirmed that I can play Virgin UK Radio on all individual Echos, including the Pluses, by saying "Play Virgin UK Radio".
Reset both Pluses.
De-registered and re-registered both Pluses.
Removed and re-added all devices from Everywhere group.
Removed just the Dots from the Everywhere group.
Set up a second multi speaker group called "House", same result.
Reset house WiFi.
Tried using the play section of the Alexa app instead.
Pulled my hair out.
This comes hot on the heels of the BBC pulling Virgin from the TuneIn app in the UK meaning I can now not listen to ANY of the stations I want to house-wide.
If anyone can help at all, I will buy them a beer.
Sorry cant help but can confirm same problem here. Basically carried out the same steps as yourself to no avail.
Affects a few stations on Tunein (Forth 1,Virgin Radio etc). Was fine last week on speaker groups.
May have something to do with the BBC stations being pulled from Tunein and the recent software update to the echos (647588720 1 Gen & 647591020 2 Gen)
This is a weird one that's only cropped up in the last week, and I'm hoping there is something someone can think of that I am missing...
If I want to play Virgin UK Radio across my speaker group "Everywhere", no matter which Echo I ask (2 Dots, 2 Plus 1st gen), it will always play only on the 2 Dots. Alexa always says it is playing, via TuneIn as it always has, but nothing comes out of the Pluses. To clarify, if I ask the Pluses, they still say it is playing on the Everywhere group, but no further audio comes from the Pluses.
What I haven't done...
Changed anything in the house associated to the Alexa network. No changes to my WiFi, my Fire TV stick settings, I haven't moved any of the Pluses...
What I have done so far...
Confirmed that TuneIn plays other stations (Heart, Capital) across the Everywhere group, playing back on all Echos.
Confirmed that I can play Virgin UK Radio on all individual Echos, including the Pluses, by saying "Play Virgin UK Radio".
Reset both Pluses.
De-registered and re-registered both Pluses.
Removed and re-added all devices from Everywhere group.
Removed just the Dots from the Everywhere group.
Set up a second multi speaker group called "House", same result.
Reset house WiFi.
Tried using the play section of the Alexa app instead.
Pulled my hair out.
This comes hot on the heels of the BBC pulling Virgin from the TuneIn app in the UK meaning I can now not listen to ANY of the stations I want to house-wide.
If anyone can help at all, I will buy them a beer.
Hello SmashRobot, Welcome to Amazon Digital and Device Forum!
I'm sorry you had to pull your hair because of this issue. Let's see if we can resolve this issue and for you to not lose more hair.
Are you using the BBC skill?
To enable Multi-Room music on your device, ensure that your Alexa devices are running on the latest software versions and you update a pending update for the Alexa companion app if any.
Please ensure that all devices are online and connected to the same Wi-Fi network.
You will not be able to add new devices to an existing multi-room music group if any of the existing devices in the group are offline.
Ensure that the device is enabled under your requested group in the synchronized audio settings.
Confirm that the device is connected to your network by verifying the red light is not turned ON and that the device is appearing in the Alexa Devices section of the Alexa App.
In the Devices section of the Alexa app, go to Groups. Refresh the group by swiping down on the screen and go through the setup process if required.
Do not to use a "Guest" network for your Multi-Room Music devices.
Try unplugging one of your registered Alexa device, plug it in again, and wait for synchronization. If this does not resolve the issue, unplug all of your Alexa devices, plug them all in again, and wait for synchronization.
Power cycle your modem and router. To restart the modem and router, unplug them and wait 30 seconds. Once 30 seconds have passed, plug in the modem first and wait for all the lights to initialize; then, plug in the router and wait for all the lights to initialize.
Create the device group again within the Alexa companion app:
Delete the cluster from the Alexa companion app.
Once the Group is deleted, recreate the cluster.
Wait for the Alexa device to sync (about 5-10 min).
All devices in a group are required to be on the same subnet, to allow them to communicate with each other. On some routers, this requires the devices to be on the same WiFi network (2.4Ghz vs. 5Ghz) since the two Wi-Fi networks are fire-walled from each other. Some routers have the ability to switch between 2.4 GHz (single band) and 5 GHz (dual band). Attempt to switch your router to 5 GHz (dual band) mode.
If you have the option, move the device to the 5 GHz router band, ensuring that all Alexa Devices are on the same band.
If there are more than one network ( ISP ) available, connect the intended devices into the same network. If the Device’s network cannot be changed, factory reset and try again.
If you have a firewall on your network, these UDP ports need to be open for the device to successfully connect to your network:
TCP PORTS
55442
55443
UDP PORT
55444
Open the specified ports on your router. Refer to your router manufacturer or the person / company who set up your Wi-Fi network for more information on opening the ports on your router.
Sorry cant help but can confirm same problem here. Basically carried out the same steps as yourself to no avail.
Affects a few stations on Tunein (Forth 1,Virgin Radio etc). Was fine last week on speaker groups.
May have something to do with the BBC stations being pulled from Tunein and the recent software update to the echos (647588720 1 Gen & 647591020 2 Gen)
Like yourself not happy.
Hello saturnv, Welcome to Amazon Digital and Device Forum!
I'm sorry about the trouble you have with your Multi-Room Music group.
Please try the suggested troubleshooting steps here*.
Thanks Gerry for the quick response but i dont think it is a network or connection problem , for instance i set up a multi speaker group called everywhere.
It comprises of 3 first Gen Echos and 2 2nd Gen dots. I ask Alexa to play Radio X everywhere,
it works perfectly , in sync sound from every Echo in the group.
I ask Alexa to play Forth 1 or Virgin Radio everywhere and it fails or will only play sound from the 2 2nd Gen dots with nothing from the first Gen Echos.
Was working fine last week and the only thing that has change is that the first Gen Echos have updated to version 647588720 software and the 2nd Gen
to 647591020.
I suspect the software updates have broke multi-room speaker groups involving Tunein , Amazon music is not affected and plays as it should on the
Sorry cant help but can confirm same problem here. Basically carried out the same steps as yourself to no avail.
Affects a few stations on Tunein (Forth 1,Virgin Radio etc). Was fine last week on speaker groups.
May have something to do with the BBC stations being pulled from Tunein and the recent software update to the echos (647588720 1 Gen & 647591020 2 Gen)
Like yourself not happy.
Zero to do with the BBC. The BBC ONLY pulled BBC services.
device updates since then have disrupted what you can ask for. A likely culprit is the station that won’t work rather than something else.
Thanks Gerry for the quick response but i dont think it is a network or connection problem , for instance i set up a multi speaker group called everywhere.
It comprises of 3 first Gen Echos and 2 2nd Gen dots. I ask Alexa to play Radio X everywhere,
it works perfectly , in sync sound from every Echo in the group.
I ask Alexa to play Forth 1 or Virgin Radio everywhere and it fails or will only play sound from the 2 2nd Gen dots with nothing from the first Gen Echos.
Was working fine last week and the only thing that has change is that the first Gen Echos have updated to version 647588720 software and the 2nd Gen
to 647591020.
I suspect the software updates have broke multi-room speaker groups involving Tunein , Amazon music is not affected and plays as it should on the
everywhere group.
Many thanks but issue still not resolved.
Hi saturnv!
Thank you for the information.
Are you using Alexa Skills for Forth 1 and Virgin Radio?
Gerry, TuneIn is a baked in feature, not a skill, so should work for all audio streams in any group. If you read what saturnv and I have both written, we are saying that, on 1st Gen plus devices only, certain TuneIn streams are not playing if played as part of a group. Can you please investigate why this would be, and why it's only just started happening? They were all working fine a couple of weeks ago, and the fact that other TuneIn stations work fine across all devices in the group removes the possibility of it being any kind of error in our home network settings. This is some kind of problem with the Plus firmware that seems to have occurred on the last "upgrade".
Virgin from TuneIn will not play to the Everywhere group, the two 1st gen Echos are silent. Another radio station picked at random (US local radio) plays fine from TuneIn. So as saturnv said, this seems to be an issue with a group of radio stations on TuneIn?
Hi saturnv!
At this time, Multi-Room Music does not support non-music content such as Flash Briefings, books, or skills.
I hope this helps!
No-one above is using skills (as we know they don't support multi-room - can you get this sorted too BTW 😀). We're using TuneIn.
I am having the same issue on my two 1st gen echo devices. Speaking to tech support has been a long and frustrating process (We are up to two and a half hours now as we had to go through various restart, factory resets etc before they accepted it was the firmware) and they have confirmed two things.
1: 'due to incompatibility the option to access radio station through group is currently not possible on the Echo 1st Gen devices'
2: The only way to resolve it is for me to buy new devices.
Nothing much, I don't think they have any idea what the issue is. I am now waiting for a more detailed response from whoever in the technical team it has been escalated to, so will post back here when I get it. Apparently it can take 2-3 business days.
Good for you for trying though. I can't face a long call with customer support where they'll want me to take apart all my groups, factory reset all the devices, and recreate it all just to prove it isn't that.
Don't know if related, but do people get 'Unable to load TuneIn page.' when you select 'Music, Video & Books -> TuneIn' on alexa.amazon.co.uk? You also get the same on the app when you pick 'Play -> Browse Music -> TuneIn'.
Just a quick update. I'm not holding out much hope for a resolution on this. I received a follow-up email from customer services with a potential solution to my problem; an Amazon Music subscription advert:
-----
Your Amazon.co.uk Echo inquiry
'Hello,
I'm writing to follow-up with you on our recent conversation.
I understand that your concern regarding playing music on your Echo devices.
Amazon Music Unlimited is an on-demand music streaming service that offers access to tens of millions of songs through the Amazon Music app and Amazon Music for We......'
etc etc etc
'Did I solve your problem?'
----
No. You didn't even understand the problem. Not sure what else to do with it at this point. This is the first time I've had such issues with amazon support and I really am not enjoying the experience.
No. You didn't even understand the problem. Not sure what else to do with it at this point. This is the first time I've had such issues with amazon support and I really am not njoying the experience.
Join the club..
My experience of Amazon support is that if it is anything technical it does not get resolved. The is especially prevalent when you go beyond the single user and single speaker installation. The support people are unable to understand the problem. I think their training is inadequate and trying to escalate problem is near impossible. I have felt that sometimes I know more they do, but every time you call you have to go through their ridiculous script. I suspect the support people act as gate keepers - or their simply are not any really knowledgeable tech support staff to escalate to. Nine months later I am still wait for some tech support calls to be resolved.
Amazon provides absolutely no technical support for these devices. Just look at most of the responses from official 'support' on this forum - Pasted default text that is probably automatically generated from some Amazon code - and we know how flakey that can be.
So-called support is limited to the mindset: 'Everything we offer is perfect in every way. If it doesn't work, then you're doing something wrong. Hey! Here are the instructions again. Just follow them!’.
Even supposedly tech companies like M$ do the same, unless one digs and digs and digs, so it's no real surprise that an Ebay-style marketplace box shifter like Amazon has absolutely no clue how to give proper technical support and never seems to gather bug reports accurately.
With regard to the issue at hand, I'm convinced there is an issue with some TuneIn stations not working with routines or groups. I don't use groups, but I've noticed that recently 'Virgin Radio UK' no longer works as part of a routine, even though it is available via TuneIn on a voice command. Similarly, routines can't be saved if I use the text 'Classic FM' in a new routine, BUT sometimes plays Classic FM on routines I've created in the past and sometimes fails with 'Can't find Classic FM on TuneIn' even though I can ask it to play Classic FM and it plays ok from TuneIn.
With regard to the issue at hand, I'm convinced there is an issue with some TuneIn stations not working with routines or groups. I don't use groups, but I've noticed that recently 'Virgin Radio UK' no longer works as part of a routine, even though it is available via TuneIn on a voice command. Similarly, routines can't be saved if I use the text 'Classic FM' in a new routine, BUT sometimes plays Classic FM on routines I've created in the past and sometimes fails with 'Can't find Classic FM on TuneIn' even though I can ask it to play Classic FM and it plays ok from TuneIn.
Do you think there's some conflict when a radio station is both on TuneIn and has its own skill installed? Classic FM is an example of this on my setup. I have to add 'from TuneIn' if I want to use speaker groups, otherwise, it defaults to the skill. In routines would having a skill installed confuse it?
*Update* Just tested it. Got rid of global player skill, Virgin still doesn't work on the 1st gens using groups. Classic FM is actually one that works fine on the 1st gens, with or without its skill installed.
Agreed that front line support can be atrocious and can't accept that the person asking the question might actually know considerably more than they do about the kit, and is merely asking to submit a bug report and have it treated with a modicum of respect. Tech support they aren't...
I raised a ticket for development to look into this bug on Friday
Amazon.co.uk
Your Account Amazon.co.uk
Message From Customer Service
Hello,
I'm Vishnu from Amazon customer service.
I'm writing this email regarding the recent chat conversation on issue accessing Kiss radio station on Echo device in group.
This is to inform you that I have raised a ticket on this. Our team will investigate on this and reach us with an update. Once it receive an update from our team I will get in touch with you shortly via email. Not to worry, this will be taken care shortly.
Should you have any further questions or comments, you can reach us via the contact us link below:
Straight off, I don’t have a fix for this either. just in case this alerts when topic updated.
I noticed mine doing the same thing last week with Planet Rock on tuneinon a group. Same station via tunein on just the echo1 is fine, so it’s not a problem accessing the feed itself. I’ve a “downstairs” multi room audio group with 2 gen 1 echos (not pluses) and a gen 2 echo. Only the gen2 will play audio. Same it seems as many others.
Tried the same as above. Factory resets, destroyed the group, re added etc and still the same. Yet Spotify works fine with the group on all three. I assumed it was a problem with tunein. I don’t listen to other stations but it’s good to know that it’s not the local setup.
Pretty frustrating and feels like a bug more than anything underhand (buy new devices).
They are working on a technical fix and I should be receiving an update in 48 hours. This time it seemed that they knew what the issue was straight away and could see it was being worked on, rather than taking me through the usual script on try this, then this, then this when they don't know what the issue is. Will post back information when I have it.
Im having the same issue on a second Gen echo and a second gen echo dot. the command 'Alexa start radio X on tunein' gets a response of: "Radio x on tunein is currently not available", other radio stations work fine via tunein on these devices.
the above command works perfectly on my Echo Spot though.
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This is a weird one that's only cropped up in the last week, and I'm hoping there is something someone can think of that I am missing...
If I want to play Virgin UK Radio across my speaker group "Everywhere", no matter which Echo I ask (2 Dots, 2 Plus 1st gen), it will always play only on the 2 Dots. Alexa always says it is playing, via TuneIn as it always has, but nothing comes out of the Pluses. To clarify, if I ask the Pluses, they still say it is playing on the Everywhere group, but no further audio comes from the Pluses.
What I haven't done...
Changed anything in the house associated to the Alexa network. No changes to my WiFi, my Fire TV stick settings, I haven't moved any of the Pluses...
What I have done so far...
This comes hot on the heels of the BBC pulling Virgin from the TuneIn app in the UK meaning I can now not listen to ANY of the stations I want to house-wide.
If anyone can help at all, I will buy them a beer.
Sorry cant help but can confirm same problem here. Basically carried out the same steps as yourself to no avail.
Affects a few stations on Tunein (Forth 1,Virgin Radio etc). Was fine last week on speaker groups.
May have something to do with the BBC stations being pulled from Tunein and the recent software update to the echos (647588720 1 Gen & 647591020 2 Gen)
Like yourself not happy.
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Amazon StaffHello SmashRobot, Welcome to Amazon Digital and Device Forum!
I'm sorry you had to pull your hair because of this issue. Let's see if we can resolve this issue and for you to not lose more hair.
Are you using the BBC skill?
To enable Multi-Room music on your device, ensure that your Alexa devices are running on the latest software versions and you update a pending update for the Alexa companion app if any.
Please ensure that all devices are online and connected to the same Wi-Fi network.
You will not be able to add new devices to an existing multi-room music group if any of the existing devices in the group are offline.
Ensure that the device is enabled under your requested group in the synchronized audio settings.
Confirm that the device is connected to your network by verifying the red light is not turned ON and that the device is appearing in the Alexa Devices section of the Alexa App.
In the Devices section of the Alexa app, go to Groups. Refresh the group by swiping down on the screen and go through the setup process if required.
Do not to use a "Guest" network for your Multi-Room Music devices.
Try unplugging one of your registered Alexa device, plug it in again, and wait for synchronization.
If this does not resolve the issue, unplug all of your Alexa devices, plug them all in again, and wait for synchronization.
Power cycle your modem and router.
To restart the modem and router, unplug them and wait 30 seconds. Once 30 seconds have passed, plug in the modem first and wait for all the lights to initialize; then, plug in the router and wait for all the lights to initialize.
Create the device group again within the Alexa companion app:
All devices in a group are required to be on the same subnet, to allow them to communicate with each other. On some routers, this requires the devices to be on the same WiFi network (2.4Ghz vs. 5Ghz) since the two Wi-Fi networks are fire-walled from each other. Some routers have the ability to switch between 2.4 GHz (single band) and 5 GHz (dual band). Attempt to switch your router to 5 GHz (dual band) mode.
If you have the option, move the device to the 5 GHz router band, ensuring that all Alexa Devices are on the same band.
If there are more than one network ( ISP ) available, connect the intended devices into the same network. If the Device’s network cannot be changed, factory reset and try again.
If you have a firewall on your network, these UDP ports need to be open for the device to successfully connect to your network:
TCP PORTS
UDP PORT
Open the specified ports on your router. Refer to your router manufacturer or the person / company who set up your Wi-Fi network for more information on opening the ports on your router.
Let us know if this helps!
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Amazon StaffHello saturnv, Welcome to Amazon Digital and Device Forum!
I'm sorry about the trouble you have with your Multi-Room Music group.
Please try the suggested troubleshooting steps here*.
Let us know if it resolved the issue.
Thanks Gerry for the quick response but i dont think it is a network or connection problem , for instance i set up a multi speaker group called everywhere.
It comprises of 3 first Gen Echos and 2 2nd Gen dots. I ask Alexa to play Radio X everywhere,
it works perfectly , in sync sound from every Echo in the group.
I ask Alexa to play Forth 1 or Virgin Radio everywhere and it fails or will only play sound from the 2 2nd Gen dots with nothing from the first Gen Echos.
Was working fine last week and the only thing that has change is that the first Gen Echos have updated to version 647588720 software and the 2nd Gen
to 647591020.
I suspect the software updates have broke multi-room speaker groups involving Tunein , Amazon music is not affected and plays as it should on the
everywhere group.
Many thanks but issue still not resolved.
Zero to do with the BBC. The BBC ONLY pulled BBC services.
device updates since then have disrupted what you can ask for. A likely culprit is the station that won’t work rather than something else.
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Amazon StaffHi saturnv!
Thank you for the information.
Are you using Alexa Skills for Forth 1 and Virgin Radio?
Keep us posted!
After some detective work it seems this is only a 1st Gen Echo problem.
Only affecting radio streams from the Bauer Media group (Absolute Radio,Radio Forth etc) and
the Wireless group (TalkSport,Virgin Radio etc).
The 2nd Gen Echo Dots are fine with these stations playing on speaker groups but 1st Gen
will not play them on speaker groups.
BTW 1st Gen and 2nd Gen Echos will play them fine individually using the appropriate skills or Tunein.
Does anyone know why it is only affecting those stations and only on 1st Gen devices using speaker groups ?
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Amazon StaffHi saturnv!
At this time, Multi-Room Music does not support non-music content such as Flash Briefings, books, or skills.
I hope this helps!
Gerry, TuneIn is a baked in feature, not a skill, so should work for all audio streams in any group. If you read what saturnv and I have both written, we are saying that, on 1st Gen plus devices only, certain TuneIn streams are not playing if played as part of a group. Can you please investigate why this would be, and why it's only just started happening? They were all working fine a couple of weeks ago, and the fact that other TuneIn stations work fine across all devices in the group removes the possibility of it being any kind of error in our home network settings. This is some kind of problem with the Plus firmware that seems to have occurred on the last "upgrade".
Good detecting, saturnv!
Same problem, the 1st version not working on tune in when in group but amazon music plays on group. Come on Amazon sort this out ASAP
Thanks SmartRobot for starting this thread.
This problem with the 1st Gen devices only started this week when the software on the Echos
were upgraded from 641571120 version to 647588720 and
the 2nd Gen Dots from 641575220 version to 647591020.
Before all Echos with the old software were fine with multi room speaker groups using Alexa's tunein
service with these stations.
Amazon's help page doesn't even mention the new software
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201602210
Bauer Media and the Wireless Group must run about 50+ stations and i suspect none of
them will play on 1st Gen Echo speaker groups.
Is Amazon trying to tell us to upgrade LOL
Sounds like it, I have exactly the same issue. 1st Gen Echo & 3rd Gen Echo Dot in an Everywhere Group (one upstairs, one downstairs)
Ask Alexa to play a TuneIn station on either of them in the Everywhere Group - the 3rd Generation Echo Dot plays, 1st Gen no sound comes out.
If you asked your 1st Gen Echo - "What's Playing" it will confirm that it's playing the TuneIn station.
If you tell your 1st Gen Echo to "Stop" it will stop on both devices.
Yet Apple Music play fine in the Everywhere group, across both devices.
Just confirmed this issue here too. Have...
2 Echos 1st gen;
1 Echo 2nd gen;
1 Echo Show 1st gen;
1 Echo Spot;
1 Echo Dot 2nd gen.
Virgin from TuneIn will not play to the Everywhere group, the two 1st gen Echos are silent. Another radio station picked at random (US local radio) plays fine from TuneIn. So as saturnv said, this seems to be an issue with a group of radio stations on TuneIn?
No-one above is using skills (as we know they don't support multi-room - can you get this sorted too BTW 😀). We're using TuneIn.
I am having the same issue on my two 1st gen echo devices. Speaking to tech support has been a long and frustrating process (We are up to two and a half hours now as we had to go through various restart, factory resets etc before they accepted it was the firmware) and they have confirmed two things.
1: 'due to incompatibility the option to access radio station through group is currently not possible on the Echo 1st Gen devices'
2: The only way to resolve it is for me to buy new devices.
Not happy.
So what do tech support say when you point out it's not all TuneIn radio stations, just some of them?
Nothing much, I don't think they have any idea what the issue is. I am now waiting for a more detailed response from whoever in the technical team it has been escalated to, so will post back here when I get it. Apparently it can take 2-3 business days.
Good for you for trying though. I can't face a long call with customer support where they'll want me to take apart all my groups, factory reset all the devices, and recreate it all just to prove it isn't that.
Don't know if related, but do people get 'Unable to load TuneIn page.' when you select 'Music, Video & Books -> TuneIn' on alexa.amazon.co.uk? You also get the same on the app when you pick 'Play -> Browse Music -> TuneIn'.
Just a quick update. I'm not holding out much hope for a resolution on this. I received a follow-up email from customer services with a potential solution to my problem; an Amazon Music subscription advert:
-----
Your Amazon.co.uk Echo inquiry
'Hello,
I'm writing to follow-up with you on our recent conversation.
I understand that your concern regarding playing music on your Echo devices.
Amazon Music Unlimited is an on-demand music streaming service that offers access to tens of millions of songs through the Amazon Music app and Amazon Music for We......'
etc etc etc
'Did I solve your problem?'
----
No. You didn't even understand the problem. Not sure what else to do with it at this point. This is the first time I've had such issues with amazon support and I really am not enjoying the experience.
Join the club..
My experience of Amazon support is that if it is anything technical it does not get resolved. The is especially prevalent when you go beyond the single user and single speaker installation. The support people are unable to understand the problem. I think their training is inadequate and trying to escalate problem is near impossible. I have felt that sometimes I know more they do, but every time you call you have to go through their ridiculous script. I suspect the support people act as gate keepers - or their simply are not any really knowledgeable tech support staff to escalate to. Nine months later I am still wait for some tech support calls to be resolved.
Amazon provides absolutely no technical support for these devices. Just look at most of the responses from official 'support' on this forum - Pasted default text that is probably automatically generated from some Amazon code - and we know how flakey that can be.
So-called support is limited to the mindset: 'Everything we offer is perfect in every way. If it doesn't work, then you're doing something wrong. Hey! Here are the instructions again. Just follow them!’.
Even supposedly tech companies like M$ do the same, unless one digs and digs and digs, so it's no real surprise that an Ebay-style marketplace box shifter like Amazon has absolutely no clue how to give proper technical support and never seems to gather bug reports accurately.
With regard to the issue at hand, I'm convinced there is an issue with some TuneIn stations not working with routines or groups. I don't use groups, but I've noticed that recently 'Virgin Radio UK' no longer works as part of a routine, even though it is available via TuneIn on a voice command. Similarly, routines can't be saved if I use the text 'Classic FM' in a new routine, BUT sometimes plays Classic FM on routines I've created in the past and sometimes fails with 'Can't find Classic FM on TuneIn' even though I can ask it to play Classic FM and it plays ok from TuneIn.
Do you think there's some conflict when a radio station is both on TuneIn and has its own skill installed? Classic FM is an example of this on my setup. I have to add 'from TuneIn' if I want to use speaker groups, otherwise, it defaults to the skill. In routines would having a skill installed confuse it?
*Update* Just tested it. Got rid of global player skill, Virgin still doesn't work on the 1st gens using groups. Classic FM is actually one that works fine on the 1st gens, with or without its skill installed.
Agreed that front line support can be atrocious and can't accept that the person asking the question might actually know considerably more than they do about the kit, and is merely asking to submit a bug report and have it treated with a modicum of respect. Tech support they aren't...
I raised a ticket for development to look into this bug on Friday
Amazon.co.uk
Your Account Amazon.co.uk
Message From Customer Service
Hello,
I'm Vishnu from Amazon customer service.
I'm writing this email regarding the recent chat conversation on issue accessing Kiss radio station on Echo device in group.
This is to inform you that I have raised a ticket on this. Our team will investigate on this and reach us with an update. Once it receive an update from our team I will get in touch with you shortly via email. Not to worry, this will be taken care shortly.
Should you have any further questions or comments, you can reach us via the contact us link below:
http://www.amazon.co.uk/contact-us
We look forward to seeing you again soon.
Any response yet? I've still had nothing
Straight off, I don’t have a fix for this either. just in case this alerts when topic updated.
I noticed mine doing the same thing last week with Planet Rock on tuneinon a group. Same station via tunein on just the echo1 is fine, so it’s not a problem accessing the feed itself.
I’ve a “downstairs” multi room audio group with 2 gen 1 echos (not pluses) and a gen 2 echo. Only the gen2 will play audio. Same it seems as many others.
Tried the same as above. Factory resets, destroyed the group, re added etc and still the same. Yet Spotify works fine with the group on all three. I assumed it was a problem with tunein. I don’t listen to other stations but it’s good to know that it’s not the local setup.
Pretty frustrating and feels like a bug more than anything underhand (buy new devices).
Update of sorts:
They are working on a technical fix and I should be receiving an update in 48 hours. This time it seemed that they knew what the issue was straight away and could see it was being worked on, rather than taking me through the usual script on try this, then this, then this when they don't know what the issue is. Will post back information when I have it.
Same problem here! Started 2 days ago I have the 3rd gem echo dot. I mainly use it for music but now I can’t listen to the radio station I like 😫
Im having the same issue on a second Gen echo and a second gen echo dot. the command 'Alexa start radio X on tunein' gets a response of: "Radio x on tunein is currently not available", other radio stations work fine via tunein on these devices.
the above command works perfectly on my Echo Spot though.