Routines - or specifically, playing TuneIn stations as part of a routine - have recently become very broken. I only noticed this because I had to edit all my routines due to the BBC fiasco. Anyone else experienced these issues?:
1.Edit Routine (or create a new one).
2. Action: Play 'Classic FM' from .TuneIn.
3. Click NEXT
4. Red error text: 'Sorry we couldn't find any results. Please try another search'. (which prevents the Routine from being saved).
If I say .'Alexa, play Classic FM' it plays Classic FM from .TuneIn.
If I initiate a previously saved Routine that includes Classic FM, then one of them works, and plays Classic FM from Global Player. The other can't find Classic FM.
So, I've amended the broken routines that used to play BBC, but are now broken, and the broken ones which won't accept Classic FM, and I've tried 'Virgin Radio UK'. The routine accepts 'Virgin Radio UK', but when it comes to play the routine .... 'I can't find the station on TuneIn'. If I say Play Virgin Radio UK, it plays Virgin Radio UK from TuneIn.
Same behaviour on 3 separate Echoes - 2nd Gen Dot, 2nd Gen Echo and a 3rd Gen Dot.
It's a shambles to be honest. Made worse because there is no real customer facing technical support for these devices - just the standard Amazon support guys with a script, repeatedly telling people to reboot devices and routers when most issues are down to bugs in the code.
You have presented a very reasonable post covering the "evolution" still on-going with radio media.
I'm just asking, who is the "guilty party" in this do you think? Is it Amazon, the media providers, the app owners?
I'm asking as a bunny who spent many years "locking" configuration management into software in order to support military requirements. (change was always a nightmare). Do you think there is anything we, as customers, could or should do to highlight to suppliers that they need to ensure what we buy today is useable for a decent time, at least a year?
I'm honestly curious and would welcome this thread being a reasonable discussion on what we - as customers - could and should broadcast to these app and service providers are our demands for a reasonable service over time :)
Very best wishes, with respect, CW.
Rollback Post to RevisionRollBack
I wonder why someone would follow their own alternative forum profile.
To my. mind the blame and responsibility lies squarely with Amazon with regard to this issue.
Routines are embedded in the device. Sure they use a third-party app to call radio stations (TuneIn) , but we as consumers have no option but to use TuneIn for calling radio as part of a routine. Only Amazon can determine the capabilities of Routines.
In this particular case, both stations are available on TuneIn, and can be invoked by voice. The problem is that for Classic FM the channel validation fails when editing a routine and for Virgin the device fails to find the station on Tunein when the Routine runs. This is Amazon's fault imho.
Radio is actually an old and established media. The method of delivery is evolving, certainly, but I don't see why we as consumers should be sold short by multi national corporations who make huge amounts of money selling devices whose express purpose is to play radio in the ways that are advertised. Even with appa, it is Amazon's responsibility to test, check, validate and quality control every app it allows onto the Alexa platform. It often seems to me that Amazon and similar just take the money. I fail to understand why Amazon Routines, and indeed much of Alexa's radio output, is reliant on one single app (TuneIn). I can choose from multiple apps for weather, for example, and some features, like reminders, seem to be hard-coded.
If I buy a car, or an OEM PC, or a washing machine, and a component is found to be faulty due to a manufacturing error, then I would not expect to have to negotiate with or complain to the manufacturers of said component. Neither would I expect the device manufacturer to shrug and blame a third-party for the lack of functionality of its device and do nothing about it.
I do understand that the world moves on. I ditched my medium wave radios ages ago, I had stop using a perfectly operational iPad due to Apple's planned obsolescence. I stopped writing code on my Zx81. However, these Echo devices are current. I bought my latest on only a few months' ago and its advertised functionality is broken due to Amazon's odd decision to over rely on a third-party app, which in turn relies on licensing arrangements from the media providers. It's too complicated! KISS. ;)
To answer your question, the 'guilty party' is Amazon, and I am hoping that Amazon have recognised that and are working hard to develop a fix.
To update this, I pasted the text from my post above to Amazon Echo 'support'.
I got back the answer that basically said that the only skill that could be used in a Routine is TuneIn, and some helpful instructions for creating a routine.
Which would be slightly acceptable if we were talking about a homebrew, open source diy kit from a small developer, not one of the richest companies in the world who push and promote these gadgets as thought there were no tomorrow.
I've cancelled my plans to buy more into the Alexa universe until significant improvements are made.