Got a new Echo 3rd gen last week, and whenever we ask it to play music it starts it and then turns off on its own after a minute or two. Then we ask it again to start and it just keeps doing the same thing over and over. The same happened a couple of times while we were playing Song Quiz as well; it would just turn off in the middle of the game. Echo's been restarted, and our wifi works perfectly fine.
I got in contact with the customer support and they said they would get back in touch in a few days after the tech department looks into it.
Has anyone else have a similar problem, and is there a way to resolve it quick and simple?
Yes I have similar issues, my week old 3rd gen dot with clock refuses to play any radio station for longer than a few minutes. It’s been reset, language is set to uk and internet ok. 80 mb speed and a few meters from hub.
amazon music strangely seems unaffected!!!
I’m using radio-player and BBC skills, both cut out after 2-4 mins.