The first thing to try when experiencing one of these issues is a restart. Be sure to remove the magnetic cover if you are using one.
To restart the device follow these instructions:
Press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.
If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. We recommend charging Fire tablets with an Amazon power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
For additional troubleshooting assistance visit our Help Page.
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!