I have a HD 6 4th generation Kindle Fire which has always been fantastically reliable but over the last couple of weeks it has been behaving very strangely.
Firstly, it started losing charge very quickly, even when it was asleep and not connected to wifi.
One day it was “dead” and when I plugged it in to charge and it turned itself on instead of the lock screen (with an advert then being able to swipe up and enter my pass code) all that was showing was the home screen (with all the icons) but there was no wallpaper, the screen behind the icons was just black and it was frozen (tapping on the icons didn’t do anything and the screen wouldn’t scroll up and down and you couldn’t swipe down either).
Turning it off and on did nothing, or doing a hard reset (holding button for 40s) also did nothing. Eventually it just seemed to right itself and the adverts reappeared and I was able to swipe up, enter the passcode and then the home screen with wallpaper was fine and I could use it as normal.
The same thing happened on Monday and it righted itself, and today (Tuesday) after a full charge and turning it off and on normally and hard setting loads of times I am back to a frozen homescreen with no wallpaper behind it and no advert.
Can anyone give any advice why this is? I haven’t damaged the Kindle in any way and as far as I’m aware I haven’t done anything wrong…
It's an electronic device. It may be working perfectly but not allowing access by the owner. It may be totally broken.
You seem to have done all the good things that the Amazon help team would suggest. I think your options are:
1 - use the HELP button on every Amazon web page and contact the help team too see if they have some silver bullet;
2 - Download any of the free Kindle apps for alternative devices such as phone, pc, laptop, apple or other device and use that;
3 - Buy a new lowest cost amazon device (after seeing if Amazon will give you a discount code by calling them first).
There are other things like de-registering your device using the MY ACCOUNT option top right of every amazon web page. this will force the kindle to reset and oblige you to log in to your wifi and correct amazon account again. It may work ....