Every time our kindle is powered off, all the apps we downloaded through the Kids Profile delete themselves and need to be downloaded again. We have a 32gb SD card (also purchased through Amazon) so it's certainly not a storage issue, and the device says it has tons of space free. Surely once it's downloaded, it should stay downloaded until manually deleted. Has anyone had a similar problem or is there a simple setting we've missed? Thanks!
Sorry @Mbaxter but I have little experience using the Kids profiles (and the few times I've tried it I've come away totally befuddled and confused!"
It may be easiest for you to work throught the normal "for help press 4" type help menu on the Help button on most Amazon pages. Sadly most of the help options are not close to what you need help with so just go for the best you can.
I find the "call me back for free" option means yo get a call back in a few seconds and the help team will take you through the normal help steps. They MAY also be able to take over your fire by remote and cure it for you without touching anything.
Hoping you get things sorted safely and quickly.
PLEASE, if they point out a simple setting that was missed could you come back and say "check your X Y Z Setting" to help other posters in the future ;) Good luck, CW.
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I wonder why someone would follow their own alternative forum profile.