My notificatons listed three downloaded videos I'd never heard of from Prime video, a site I have never visited. I dismissed the notifications with the intention of going straight to downloads and delete them, they are not there. I looked in a load of other folders that I had never opened before, they are not in any of them. I'll do a file search, that prooved easier said than done, seems I need an app for that, app downloaded - app can't find them.
I am conserned, firstly that downloads have been initiated from a site I've never been to, secondly they seem to have hidden themselves somewhere on my system and thirdly that I might be charged for things I didn't want in the first place.
@Fud: Can I assume this is a new Fire or that your account has recently been updated?
I think two things have happened - one is eaisly cured and is not a problem.
The other is easily cured but is a problem.
Amazon offer a free service that downloads a few video's in the background for free so that your Fire always has something on it that you can watch.
You can check this by following:
Fire Home Page - select the VIDEO tab
Top right, select the grid icon LIBRARY
Top left, select the 3 bar menu option
scroll down the video menu options to SETTINGS
1st Option - select SCREEN & DOWNLOAD
Last Option - Select ON-DECK and turn it off if it is on.
That's it, sorted.
Sadly I do not think this is your problem :(
Trial of PRIME has not been cancelled - you have automatically subscribed to PRIME.
If it is a new Fire there are lots of offers when you are first connecting the device, usually for free trials of things like Amazon PRIME, Amazon Music, Kindle Unlimited.
One of the standard offers when buying anything on Amazon is a "get free delivery by clicking this button and accepting a free trial of PRIME."
I would guess you or someone in your family has pressed the wrong button, never noticed, never read the warning email from Amazon warning you the trial was about to end and the email welcoming you to your new subscription.
You can check and cancel you subscriptions for the YOUR ACCOUNT options top right of most Amazon web pages.
You will probably need to contact Amazon Help via the HELP links on most Amazon web pages. go through to free eChat or Call Me Back For Free and ask the customer team to check your account and see when you accidentally accepted the trial. They can also check that you have never used any of the facilities, if you have not used them they MAY offer you some degree of refund.
PLEASE NOTE: This sounds like it is an account problem - we are only customers can can not help you investigate your account.
This will sound rude, but - All these trials and options give you warnings when you click them, when they start and when you are about to be charged for them. Your post suggests you think there is some sort of con or that you are being accused of doing something you did not do. I am sorry but you or a family member has done it and has ignored several automatic warning messages about it. Please, when talking to Amazon Customer Services remember that they are trying to help fix something you have done and being reasonable with them will make it easier for them to be more than reasonable with you. (I said it would sound rude. Just trying to hold you back from steaming in demanding your rights and possibly looking a bit foolish when Amazon show you the order fred or mabel placed that started the whole thing.)
Good luck getting it resolved to your reasonable satisfaction. CW.
Rollback Post to RevisionRollBack
The 3 standard solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION.
Thanks but I am now even more confused. In the Prime Video tab, l have no videos in the library but when I went to the screen and download tab l have in the on deck thing ( that I still don't know what it is but at least I've heard of it now) three videos that I can find no way of accessing but have been deleted now that I have turned it off. It was three download notifications I was concerned about in the first place BTW.
According to Amazon I am not currently a member of prime and I have no payment method registered with them.
I am the only person with access to this tablet, so unless I've had a very mischievous burglar nothing can have been ordered on my behalf.
I have had no warnings.
I'm not worried anymore, no payment method registered means I can't be charged, I did think they might have access to my PayPal as I originally bought the tablet using that, but I am very confused.
It would be to your advantage to spend a while reading through the user guide that is on your device to answer all your questions, and so get the best out of it. If you can't find it on your device, use this link and read it online. This should always be the first port of call for problems.
I can't find a user guide on this tablet (nor can the file search app I mentioned earlier) and that link is for the user guides for various models of Kindle. I do have a Kindle app but it is not a Kindle.