I listen a lot to BBC radio on my kindle. In the last couple of weeks it keeps cutting out whether I'm using headphones or listening without headphones. It picks up again where it left off but it's really irritating - any suggestion? It's obviously not the headphones as I've tried three sets and it also does it when not using headphones. Any help gratefully received.
@Border: Good morning. Sounds as if hardware is all fine. Since it seems to be dropping out, spooling/buffering and then resuming I would guess it's a signal problem:
1 - Local wifi to ISP server - but you have found this out with it being hard to download stuff or surf on the interweb ;
2 - Local wifi to Fire device - Again, you should have seen other effects such as taking ages to download stuff; video content buffering all the time; frequent messages "can not find wifi at this time";
3 - compromised software controlling wifi / cache / connections. (Sounds a lot worse than it is)
- Resetting the Fire (press and hold the on button for a full slow count of 30) wait a moment and then firm press on On button to get it started. This should clear minor gremlins and does not affect data or connections / passwords etc.
- Going onto home page and then choose the SETTINGS cog - hunt around the menu options until you find the one that has storage / cache and stuff. Clear out / delete all cache stuff
- Same settings cog, go to Apps and force close / clear cache on any apps showing open.
- Same settings cog, go to Apps and DELETE the BBC app(s) you have installed. They may be old. If they say "needs update" then click the update button if you like rather than deleting and downloading again.
These should not affect data or connections.
- Same settings cog - device options - restore factory defaults. WARNING This does what it says, it resets your fire so it's just like its just been delivered. You will lose any personal data you leave on the fire and game scores and stuff.
It will cure most problems. You will have to find and connect to your wifi service again / amazon account again / mail service again and turn on/off settings that you customise. Sounds drastic but it's a good thing to do now and again to clear out garbage that builds up over time.
You can always contact Amazon help services via the HELP link on most Amazon pages and see if they can add further advice for free.
Edit: As @Blue suggests, if you choose to sit near a huge iron fireplace or close to tv/stereo/bluray/microwave then these can interfere with wifi signal. But I am guessing this is not applicable (If I try to use a Fire to stream video in one particular room using the bedside cabinet it always fails - it's right next to loads of metal - anywhere inside or outside the house its perfectly happy to play all day.)
The 3 solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION. What was the question again? 14 (Yes 14!) accounts supporting my posts for accuracy and help! The ONLY Wombat given a biscuit for great advice! Woohoo!