When I was using my Fire 10, whichis nearly 3 years old. The screen froze and non of the buttons would work so i held the on/off button for 20 seconds, let go and tried to switch it on again but nothing happend. This has happend before but i was able to get the kindle to work. I have tried connecting it to different wires and plugs and when I connected it to a computer it didnt recognise the kindle. I know it doesnt look good but are there any other ways to get kindle to go on or has it died?
The troubleshooting procedure you have followed is correct, therefore I suggest you to contact us. In this way we will be able to evaluate the possible replacement options, suitable for your specific case.