Please help. My child has registered a child's account without setting a password for an adult account. We are now stuck in child mode. Setting doesnt show device options to reset, pressed an held.for.20 seconds also hasnt reset. It just keep advising password needed for adult account and we didn't set one up. Going round in circles! We've only had it 24 hours 🙈
Hoping someone is able to help you as having the same problem. Grandad tried to get YouTube in my absence for my son and seems to have managed to change the settings. When I now click on my profile it says I need to set a password and can do so by clicking in the other adult profile, issue being there is no other profile! I thought about resetting to factory settings but when I swipe down from the top, it doesn't give a settings icon.