Hi i reset my fire stick to factory settings and now can no longer initialize it as the remote doesn't work anymore and the remote app can't seem to find the device anymore so can anyone help?
Does your remote have fresh batteries in it? If not, try switching them out. Then press and hold the home button for at least 10 seconds to make the remote discoverable so it can pair with your Fire Stick.
- contact AMAZON using the HELP function who will guide you step by step through resetting the device, the remote and/or will arrange replacement of the remote or the device or both if needed on a next day service.
EDIT: Edit - you do not mention what/which region you are in. Is it possible that you are outside of the UK and/or a region where the Stick is supported?
Hi and thank you.The remote is damaged and no longer works so nothing to do with the batteries.I guess i will need a new remote then as the remote app on my phone can no longer find the device after it has been reset.I am UK.