Following the redesign of the interface it’s all gone t***s up.
you can find 4K TV by trawling through the rows. You may find it quickly, or not. Mine is 3 rows down on my TV but others find it 19 odd rows down. The UHD flag does not show but does when you go into the programme. Search is completely useless.
amazon messing about with 4K is becoming exceedingly frustrating (diplomatic mode as I get into trouble if I translate that into simpler language) and has been going on for some time (an earlier debacle with Grand Tour as an example and Mrs Maisel disappearing from 4K). Also that 4K is not displayed as an option on the web site or app is a disgrace.. If I paid money for this service (I am a member of Prime so this, for me, is an added bonus) I would be screaming for my susbscription to be refunded pronto and come back to it when Amazon had got their act together. Meanwhile, Netflix offer fabulous service and content in comparison.
It is also unreasonable to expect the staff to have a list of everything that does not work as expected and just reply with we know about that. It’s being looked at. That would really annoy you when they are unable to give a timescale.
just looking at this forum gives an indication of what does not quite do what it should.
the info they give cures 99% of problems and a search of this forum will usually give you the latest position.
meanwhile, all we can do is wait and see and check things whenever there is an update as corrections, additions and improvements are never detailed.
Who said all faults? The lost of all UHD on a Amazon UHD device is a major fault and they should get that flagged up quickly during initial checks.
So you say it is acceptable for a user to spend 30 minutes each time going through the same questions - to be told it will be escalated to technical support - and hear nothing again - when just trying to get an update for a weeks old issue?
They always give a timescale of 28-48 hours - still get that on an issue going back to mid-January.
I don't think I've ever had an issue resolved by them.
There is not a loss of all UHD as explained in my previous post. And as described on other posts in this forum which you should read, as previously advised.
All faults are relevant because there are a lot of them across all product ranges.
you wasted your time thinking that you would get a different answer to the same question, whereas searching elsewhere would have answered your question perfectly.
Amazon never announce corrections and tweaks or timescales.
As I said, giving you the standard timescale is even more annoying that it’s being worked on. In accordance with Amazon's usual practice it get’s fixed when it gets fixed.
meanwhile demand a refund on your sub which always attracts attention with any provider of their service doesn’t do what it is supposed to. If you pay monthly, demand a refund on any existing sub and cancel it. Rejoin when it works properly.
Amazon are losing all trial customers with 4K, likely to Netflix. And annoying existing 4K customers. A great deal. TV 4K content “disappeared” after the latest update. Film 4K disappeared ages ago and given the appalling choice and excessively expensive cost it is no wonder and absolutely no loss - I assumed that maybe Amazon were sorting themselves out after iTunes always providing 4K, where available, with purchases. Search has always been a farce.
given Amazon’s increasing spend on TV, all types, I am surprised the app ever escaped home as basic beta testing has been glaringly omitted which is not a way to endear yourself to your premium customers.
The crux of the situation is that needs to get fixed really, really pronto. After that they may be inclined to fix the other silly things wrong with Amazon Video (or whatever they call it this week)
Having just purchased a 4k televison and called in the 14 PHd students needed to explain the remote control let alone the screen menus:
I don't think I like the funny "texture" that these televisions seem to make of normal pictures. It's like they are hand held videocam too bright and shiny.
I have not bought a dvd player to support it, but have now been told it needs to be at least a bluray and that my dvd collection is now redundant.
I can not really see the difference between normal and hd and ultra.
All in all I wish I had my old 1970 Grundig DER rental beast. At least you could cook your tea on the heat sinks at the back :)
For picture quality you will see little difference between HD & UHD unless your TV is 55" or larger and you sit nearer than you think you should.Viewing distance chart HDR will probably make more difference to the picture quality.
With 4K it depends much on the source although they all have the same resolution (but not true 4K) much depends on the way it has been compressed and the frame rate. The same film from different sources can look very different.
Thank you all for suggestions. Most of the built in apps are now updated and yes I now have found the picture quality sub-menu's. Especially thank you for comment on the bluray thingy - I thought they only played blurays :)
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Only 4K content will give you 4K. If you wish to play 4K discs then a 4K player must be used* A normal blu ray player is good enough if you do not. The TV extrapolates the HD output to display properly on a 4K screen.
*a 4K player will be a SMART one and will also have the usual TV apps built in for 4K viewing.