i just upgraded from the Fire TV (2017, Pendant) to the Fire TV Stick 4K and it isn’t outputting Dolby Atmos from relevant content. The only content I’m aware of right now is Jack Ryan. This did output Atmos from the pendant. Now it’s not on the new 4K Stick.
My AV Receiver is the Denon AVR-X2400H. All other devices capable of Atmos are working fine. Again, the Pendant worked fine with this receiver and Atmos.
There doesn’t appear to be any further relevant settings. Tried Surround Audio on Best Available and Always Dolby Digital Plus (DD+) and all I get is DD+ when playing back Jack Ryan.
Seems like this new product has a Dolby Atmos software bug in need of fixing.
You appear to have a very clear and specific issue. This forum is basically customer-to-customer so it may be that there are not that many Uk customers who can assist you with your problem.
You may want to try the specific Amazon HELP link on every Amazo web page and see if any of the specific stick Amaon help team can give yo accurate and helpful advice.
Best of luck , CW
Rollback Post to RevisionRollBack
I wonder why someone would follow their own alternative forum profile.
You appear to have a very clear and specific issue. This forum is basically customer-to-customer so it may be that there are not that many Uk customers who can assist you with your problem.
You may want to try the specific Amazon HELP link on every Amazo web page and see if any of the specific stick Amaon help team can give yo accurate and helpful advice.
Best of luck , CW
Thank you for your reply but I have to strongly disagree. This forum is for Fire TV customers and the Fire TV is sold as having certain capabilities. Dolby Atmos being one of them. Lots of customers have Dolby Atmos-capable AV Receivers. Amazon sells them. That’s where I got mine. Also, many modern TV’s come with Dolby Atmos built-in. Otherwise the Fire TV wouldn’t come with Dolby Atmos capability. So, bit of a strange assertion. Perhaps if you don’t have the exact model of Fire TV and don’t have the additional equipment required to avail of the Fire TV’s features, it might be better not replying. It’s just a bit of a waste of the original poster’s time. Because you can’t help with them doesn’t mean other customers can’t.
Yes, I have already taken a multi-pronged approach and submitted an enquiry to CS. The point is to find others to confirm they see the same issue. This helps build the case for Amazon’s software engineers to investigate.
I have no idea if it is relevant but many people are having compatibility problems with Denon equipment and Sky Q. In some cases it has been solved by either a TV or Denon update.
Thank you for your reply but I have to strongly disagree. This forum is for Fire TV customers and the Fire TV is sold as having certain capabilities. Dolby Atmos being one of them. Lots of customers have Dolby Atmos-capable AV Receivers. Amazon sells them. That’s where I got mine. Also, many modern TV’s come with Dolby Atmos built-in. Otherwise the Fire TV wouldn’t come with Dolby Atmos capability. So, bit of a strange assertion. Perhaps if you don’t have the exact model of Fire TV and don’t have the additional equipment required to avail of the Fire TV’s features, it might be better not replying. It’s just a bit of a waste of the original poster’s time. Because you can’t help with them doesn’t mean other customers can’t.
Yes, I have already taken a multi-pronged approach and submitted an enquiry to CS. The point is to find others to confirm they see the same issue. This helps build the case for Amazon’s software engineers to investigate.
There are a number of existing threads on the US Forum. (Search the US Fire TV forum if you want to view more of them.)
Thanks! That was helpful. Just knowing you’re not alone.
The only thing that I need to check is the UHD version of Jack Ryan. It wasn’t showing up in the list of Prime 4K TV shows. So, I’ve been looking at the 1080p copy. http://www.aftvnews.com/how-to-stream-dolby-atmos-surround-sound-on-amazon-fire-tv-devices/ explains that the Atmos soundtrack is only available in the UHD copy. I’m out just now but I’ll be trying to find the UHD one later.
Major doh! moment... Atmos is working when you play the UHD copy. So annoying. Why do they have two separate copies of the same show when no one else does that!?!
@Andrew: Possibly a little bit late now, but my sincere apologies. It sounds like my post was read as "go away". It was meant as "This place may be slow to respond, here is a better option."
I genuinely apologies if I suggested an excluding post :(
On the plus side, it does sound as if you have a working - if rather strange - solution. No idea what you should have to select output. Should be automatic! Grrr. Respect. CW.
Rollback Post to RevisionRollBack
I wonder why someone would follow their own alternative forum profile.
Not sure if anyone is able to help, but I'm having issues getting Atmos on my Samsung HW-N850 with my Fire Stick 4K.
Components -
Vizio P65-F1
Samsung HW-N850
Fire Stick 4K
Amazon Fire Stick 4K
Not sure what I'm doing wrong, but when I try to hook the Stick to HDMI 1 (or 2) on the soundbar, then out from HDMI ARC (Out) to HDMI ARC on the TV I get a "No Signal"on the TV.
Lost.
TIA!
Rollback Post to RevisionRollBack
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i just upgraded from the Fire TV (2017, Pendant) to the Fire TV Stick 4K and it isn’t outputting Dolby Atmos from relevant content. The only content I’m aware of right now is Jack Ryan. This did output Atmos from the pendant. Now it’s not on the new 4K Stick.
My AV Receiver is the Denon AVR-X2400H. All other devices capable of Atmos are working fine. Again, the Pendant worked fine with this receiver and Atmos.
There doesn’t appear to be any further relevant settings. Tried Surround Audio on Best Available and Always Dolby Digital Plus (DD+) and all I get is DD+ when playing back Jack Ryan.
Seems like this new product has a Dolby Atmos software bug in need of fixing.
Anyone else seeing same thing?
You appear to have a very clear and specific issue. This forum is basically customer-to-customer so it may be that there are not that many Uk customers who can assist you with your problem.
You may want to try the specific Amazon HELP link on every Amazo web page and see if any of the specific stick Amaon help team can give yo accurate and helpful advice.
Best of luck , CW
I wonder why someone would follow their own alternative forum profile.
Thank you for your reply but I have to strongly disagree. This forum is for Fire TV customers and the Fire TV is sold as having certain capabilities. Dolby Atmos being one of them. Lots of customers have Dolby Atmos-capable AV Receivers. Amazon sells them. That’s where I got mine. Also, many modern TV’s come with Dolby Atmos built-in. Otherwise the Fire TV wouldn’t come with Dolby Atmos capability. So, bit of a strange assertion. Perhaps if you don’t have the exact model of Fire TV and don’t have the additional equipment required to avail of the Fire TV’s features, it might be better not replying. It’s just a bit of a waste of the original poster’s time. Because you can’t help with them doesn’t mean other customers can’t.
Yes, I have already taken a multi-pronged approach and submitted an enquiry to CS. The point is to find others to confirm they see the same issue. This helps build the case for Amazon’s software engineers to investigate.
I have no idea if it is relevant but many people are having compatibility problems with Denon equipment and Sky Q. In some cases it has been solved by either a TV or Denon update.
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There are a number of existing threads on the US Forum. (Search the US Fire TV forum if you want to view more of them.)
Dolby atmos not working on 4k fire stick
No Dolby Atmos on Fire Tv
Thanks! That was helpful. Just knowing you’re not alone.
The only thing that I need to check is the UHD version of Jack Ryan. It wasn’t showing up in the list of Prime 4K TV shows. So, I’ve been looking at the 1080p copy. http://www.aftvnews.com/how-to-stream-dolby-atmos-surround-sound-on-amazon-fire-tv-devices/ explains that the Atmos soundtrack is only available in the UHD copy. I’m out just now but I’ll be trying to find the UHD one later.
Major doh! moment... Atmos is working when you play the UHD copy. So annoying. Why do they have two separate copies of the same show when no one else does that!?!
@Andrew: Possibly a little bit late now, but my sincere apologies. It sounds like my post was read as "go away". It was meant as "This place may be slow to respond, here is a better option."
I genuinely apologies if I suggested an excluding post :(
On the plus side, it does sound as if you have a working - if rather strange - solution. No idea what you should have to select output. Should be automatic! Grrr. Respect. CW.
I wonder why someone would follow their own alternative forum profile.
Is Atmos supported on Netflix yet?
It works via my LG TV Netflix app ok, but not on the new 4k stick.
I'm not a prime subscriber so cant try that.
I have the stick plugged into my amp rather than the tv, would that make any difference?
Just have the feeling that the FTV Netflix app isn't Atmos enabled yet.
Anyone know?
Thanks.
Not sure if anyone is able to help, but I'm having issues getting Atmos on my Samsung HW-N850 with my Fire Stick 4K.
Components -
Vizio P65-F1
Samsung HW-N850
Fire Stick 4K
Amazon Fire Stick 4K
Not sure what I'm doing wrong, but when I try to hook the Stick to HDMI 1 (or 2) on the soundbar, then out from HDMI ARC (Out) to HDMI ARC on the TV I get a "No Signal"on the TV.
Lost.
TIA!