I have a Fire Stick 4K with Alexa remote (purchased Dec 2018). This is linked to a Sonos Beam (with Alexa built in). I am finding some inconsistencies when using the remote and also when using the Beam to control Fire TV...
1. When using the Alexa remote I can say "open Netflix" and it switches on the TV and opens the Netflix app. Perfect! But what should I call Prime Video to do the same thing (open the Amazon Prime Video app)? I have tried various names - Prime, Prime Video, Amazon Prime Video - and all just take me to the Fire TV Search results screen with Prime Video highlighted. The same thing happens if I try Amazon Music. I can say "Open BBC iPlayer" and that works, so is it to do with the app names I am using?
2. The behaviour is different if I use Alexa through the Sonos Beam. If I say "Alexa, open Netflix" it switches on the TV but takes me to my Fire TV homepage with the Netflix app highlighted. It does this with all apps. Same thing happens if I add the words "on Fire TV". It never opens the requested app itself. This seems particularly strange as I can say "Alexa, play Peaky Blinders" and it will switch on, and take me to the relevant episode of the program and start playing, which implies that there is a pretty full implementation on the Sonos Beam.
Has anyone any experience of this and may be able to help, please
I am having very similar problems. With some programs I ask Alexa to play and it starts playing straight away however the majority of things I ask Alexa for just opens up either the app on the homescreen or the show I have asked for with a number of ways to watch so then I have to use the control.
It is so inconsistent. If I ask it to watch "The Office" it starts playing from where I left off every time. If I ask for Paw Patrol - it just shows me the screen with "ways to watch"
If ask to "play X on Netflix" I just get the same search for the programme. Similarly if I just say "play X" (where I know 'X' is on Netflix) However I tried asking Alexa to "play Bird Box" and it started playing Bird Box on Netflix straight away. As above I asked for "Play Peaky Blinders" and it started playing immediately through Netflix. but I ask for "play Tghe Good Place" and it takes me to the search screen with the response "getting the Good Place from FireTV".
I have asked for Inbetweeners and once it started playing immediately via ALL4 but every other time it has taken me to a search for Inbetweeners
I can ask it to launch all of the apps I want to play shows through successfully (Iplayer, Netflix, Prime Video, All 4, Disney Life) but not to "play 'X' on 'app'" which I am told it should do.