Firestick I have used for 2 years at least to watch the BBC I player and 4 app.
It stopped working on 2nd January, giving me a notice licence expired.
We need to refresh the licence for this app that you own, please try again.
I have disconnected and reconnected to WiFi.
Still the same
Can anyone help me please
Have you tried updating the apps?
Disappointed when I see "answers" that seem to have been posted purely to wind-up others or to create conflict, rather than to actually help anyone.
link to Amazon UK Customer Service ; Direct link to Call-me option
I can't it says the app cannot be found!!
perhaps re-install the apps?
I'll have a go but if the apps aren't there to find I can't reinstall?
I'll get rid of 5 and the itv hub because I've just discovered they aren't working either now
Just uninstalled 5.
Went to apps to download it again says app not found.
No great loss 5 though.
But I'm stuck with what to do.
I have no idea where you are looking or why you cannot see all the apps available to be downloaded to your firestick. I am at the limits of my imagination, sorry.
In my signatiure is a link to Amazon Customer Service - I suggest you contact them using "phone option" and they can talk you through what is happening, and help you in real time.
Think I've fixed it.
I've disconnected alexa and deregistered from the stick and reregistered and it's working.
Thamks for your suggestions