From looking online it appears to be a common problem, so at least I don't feel like a total failure.
Been trying to get this bugger open for the last hour. The instructions don't even tell you how to open it (had to go to Youtube for that) and even when you know how it's almost impossible as while you're putting pressure on one side your hand slips because of buttons on the other side.
My hands are a bit weak anyway so goodness knows how someone with bad arthritis would manage
Comments on Youtube vary from people giving up, using rubber gloves or knives, to abandoning it altogether.
Phoned Amazon who claimed no-one had ever had a problem before. Yeah right. And my name is Jeff Bezos.
Any tips before i chuck it out of the window would be much appreciated.