I have the firestick with the older style alexa remote. After a few months the remote stopped working despite having new batteries, I contacted amazon and they told me some fixes but nothing worked so they gave me a new one. A few months later the same thing happened so they sent another replacement. But lo and behold this remote has now stopped working. What is going wrong?? I don't want to keep getting replacements for the same thing to keep happening. Ive downloaded the app so I can control it with my phone but this is very inconvenient and annoying.
Not sure what answer you are seeking. Amazon seem to support you with replacement items. Perhaps ask them for a "complete" replacement of both remote and Firestick? (I had assumed you would have asked for this straight away, but seems unclear from your post.
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