I have three fire sticks of the same type around the house and two are working perfectly.
I do, however, have an issue with one set up. It is the fire tv stick with Alexa and, for the most part, it is working well.
A niggle I have though is that the remote works perfectly in all areas except for two functions. It will neither turn the TV on \ off nor mute it.
I have tried resetting, re-pairing, altering the settings on the JVC TV amongst other things but to no avail.
Any ideas would be greatly received and thank you in advance.
Hello D C,
Welcome to the Forums!
If all of the other buttons on the remote are functioning as intended, I recommend contacting our Fire TV team using the following link:
Please let me know if they resolve your issue.
Just as (hopefully) a useful comment - I am not aware that any Amazon Stick is able to power down a TV.
I wonder why someone would follow their own alternative forum profile.
Went into Settings \ Equipment Control \ Manage Equipment \ TV \ Change TV and it re-detected it. I had moved the stick in from another room (should have mentioned that ;-)
Anyway, all sorted now. Can mute \ unmute and turn the TV off from the remote now.
Thanks for the help both.