Amazon Digital and Device Forum

Everything worked 2 days ago and now I keep getting this error code. Ever other app works...

NOTE BY MODS - 07/11/2019: Hello everyone, we have verified this inconvenience and we are actively working to solve it. We'll update this thread with every further information as soon as possibile! Thank you for your understanding.

Fire Stick suddenly stopped mid play of an episode of Elementary on Prime. Blue revolving circlular swirl appeared and eventually replaced with above error code telling me that I need to verify my device’s internet connection.

Other apps on fire stick work fine using internet. Rebooted several times but same problem encountered.

Any ideas?

Thanks

This is happening to me! I’m getting so frustrated because I was literally watching a show and then when it went on to the next episode this code keeps popping up!! I have reset, unplugged, reset again and then unplugged and restarted the main router and it’s still not working!! 

I have seen posts from February 2018 and it’s now November 2019 so what is so wrong that it has taken over a year for the amazon people to fix??

Definitely not impressed 

Hello, 

I have exctly the same problem : watching serie and this message appears. 

Clear data and cache of Prime Video done

Reboot of fire stick done

No issue

If same problem tjan in 2018, it's amazon pb and only solution is to wait that they resolve problem.

Ps : i'm in France 

Hello, 

I have exactly the same problem.

Suddenly this message appears. 

I tried to 

- unplug firestick for 30 second and replug

- clear data and cache of application

- reboot stick

And it's still same problem. 

Working fine on my phone

I am receiving PLR_PRS_CALL_FAILED  on my fire stick . I have disconnected Wi-Fi then reconnected, switched device off then back on and still the same. Frustrating

Quote from Stefano M. >>

Hello Everyone!

 

Our technical team informed us that this issue has now been resolved.

 

Thank you for your patience!

 Cool beans!

Quote from Stefano M. >>

Hello Everyone!

 

Our technical team informed us that this issue has now been resolved.

 

Thank you for your patience!

 WOOT!

Guys it hasn't been resolved because I'm still getting the message today :-(

What is the fix?   Whatever the problem is it means I can't access any Prime Content and is impacting Netflix as well.

This message is now appearing every time I try to watch a movie or any downloads and no NETFLIX

It’s the 20/11/2019 and I see this has been an ongoing issue for months - How Do I resolve it?

Sad sounds requested help with this FOUR days ago and still no reply - COME ON AMAZON YOU’VE HAD OUR MONEY SO PLEASE GET YOUR ACT TOGETHER