On power up of my fire stick the Fire tv logo appears then the screen goes black and the home screen doesn’t appear.
I have tried powering down, changing hdmi extenders, everything I can find on forums to help. I even checked hdmi ports are working by plugging in other devices (everything else works fine). The fire stick works fine when plugged into my other tv but has suddenly stopped working on the tv it has always been used on.
the only thing I haven’t tried is a factory reset, but this would be a last resort.
Stefano M. Thanks for the reply , this hasn’t worked either. Any other suggestions?
Hello Thomsko, thanks for your kind update!
At this point you have two opportunities:
1 - Perform the factory reset of the device.
Before you begin, keep in mind that a factory reset will remove all content and data on your device. This may include some of your in-app purchases, so you may want to check with the app developer for information about their in-app policies. If you have parental controls settings enabled on your device, you'll need to turn them back on again as well.
However, movies, TV shows and apps you've purchased from Amazon are all saved to your account and you'll be able to access them again after the reset once you re-register your Fire TV.
A factory reset will remove any content you've downloaded to your device. You'll be able to download your Amazon purchases from the Cloud after registering the device again.
To reset your device:
1. Select "Settings" from the Fire TV menu. 2. Select "Device" or "My Fire TV" and then scroll to the bottom of the list. 3. Select "Reset to Factory Defaults," and then confirm you want to reset your device.
You can also Factory Reset your device by pressing and holding the back button and right on the navigation ring for a full 10 seconds. This will prompt you to cancel the reset, to wait for the reset to happen automatically, or choose to go ahead and reset without waiting on the timer.
2 - Reach out to ushere allowing us to investigate this further with you in real-time (keep in mind that you may be asked to factory reset the device).