I’ve been having issues with my firestick. It’s been sat unopened in the cardboard for a while but decided to give it a go. At first it wouldn’t recognise my amazon account. After multiple times I contacted amazon. The gentleman was lovely and helped me reset it countless times to get it to work. Finally it started and the home screen came up. Now it will load apps and games but not videos, tv or movies etc. I tried resetting and the issues started again where the gentleman at Amazon had to reset and register again. can anything be done to fix this?
@Rebecca: I would guess (and it's only a guess) that if it has been sat unused for a time then perhaps the software is out of date and needs to be updated.
Sorry, I have not looked at a stick for some tine, but I believe there is an option on the last option "settings" to check for update. If that's hard to find then perhaps your helpful cham at Amazon free customer services will be able to guide you step by step :)
Hoping you get a perfect free solution quickly and can enjoy digital stuff again soon :) Regards, CW.
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I wonder why someone would follow their own alternative forum profile.