I have the following error come up on my screen after trying to charge my device. battery Invalid: -1
The device will not charge and I cannot hard reset the screen.
The device is Paperwhite model EY21.
Has anyone experienced this and will be able to advise what I should do.
Try speaking to Customer Service. If a Restart doesn't work and it's still under warranty, Amazon will replace it. Outside of warranty, they may offer you a discount on a replacement.
Click on Help at the top or bottom of an Amazon page, select "Need more Help?" and then "Contact Us". Answer some questions and Amazon will phone you in less than a minute.