Hi , had a kindle paper white off a family member , 1st one ive owned so all new to this & not very technical!
ive tried registering the device to my account & its coming up with (unable to connect , there was an error whilst trying to register your kindle. try again later) ive managed to connect it to my wifi & its not showing it needs an update .. so im not sure what i need to do.. ive got a MacBook air which ive tried connecting to via usb but computer doesn't seem to be picking kindle up!
unless you have downloaded and copied an update file to the Paperwhite, that Update button will not be active. It's used only for manually updating a device and you cannot tell from the device whether or not it needs an update. Go here and figure out which Paperwhite you have (there are 4 different ones requiring different update files for each). Keep in mind that it might not actually be a paperwhite - some people call all touch screen Kindles a paperwhite
thank you :) ive established it is the 7th gen paper white & it is showing it should be a higher level than whats showing on the device, ive downloaded the programme but when i plug the device in via usb its not picking it up