I have a 7th generation kindle, when the log in screen comes on the screen won’t respond and I can’t log in. I have gently cleaned the screen and also used the 40 second reboot several times, but still no luck. Any advice?
There are three different Kindle models in the 7th Generation range. It might help if we knew which model you have. At the top of this page, click on "Identify Your Device" to find out which it is.
When you say ”log in screen" do you mean this is a device you've just received and you're trying to register it? Or do you mean you've set up a Password to enter before you can use it?
The more non-personal information you provide the easier it is to recognise the problem. I only have to swipe to open my 7th Generation Kindles.
is this a Fire (color) and not a Kindle (B&W only)? If it's a Fire you've probably accidentally turned on accessibility features and here's how to turn them off:
To turn off VoiceView/Accessibility Features:
Swipe down from the top of the screen with three fingers to open Quick Settings.
Tip: If you're on the lock screen, place two fingers on the screen, swipe up from the bottom of the screen, and then open Quick Settings.
Tap Settings, and then double-tap the screen to open the Settings menu.
Tap Accessibility, and then double-tap the screen to open the Accessibility menu.
Tap VoiceView Screen Reader, and then double-tap the screen.
Next to VoiceView, tap the switch, and then double-tap the screen.
In the alert that appears, tap Continue, and then double-tap to confirm.
I have a paperwhite kindle (I think 7th generation). I haven't used it for a while. I recharged it before leaving on holiday, but was flat when I opened up the cover 24 hours later. I rebooted it by pressing on/off switch for 40 secs. Eventually it started working again. Just got back from a day out & same thing has happened. Charge has gone up from 9% to 12% whilst I have been writing this. However I suspect tomorrow I will have to do the same thing again. I have a cover to put it into sleep mode. Maybe I should switch off when I am not using it instead of using the cover? Either way I am fed up. Any suggestions for other more reliable readers?!
Hey there #Corncrake. Kindle readers do several "secret" things in the background that perhaps are affecting your use of the device. Before suggesting options, I need to highlight that you can download FREE kindle applications for computer, pc, apple, android devices so you can continue to enjoy your library for free on any device logged in to your amazon account.
- INDEX - every eReader device does a secret "index" thing to find every word on every book downloaded on the device (to help searches). If you have many books downloaded then INDEXING will eat your battery.
- SEARCH - use the Search facility on your device to see if everything is downloaded and indexed ok - use the MENU option to search for garbage like JAYHGSIG - if it says "0 found" the that's it. If it says "5 not found" then you have 5 corrupt download. This will eat battery. Use the DOWN option to delete those 5 (or however many) books downloading. Then download them again one at a time slowly.
Hope the above helps. CW/.
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Hi,
I have a 7th generation kindle, when the log in screen comes on the screen won’t respond and I can’t log in. I have gently cleaned the screen and also used the 40 second reboot several times, but still no luck. Any advice?
thanks
There are three different Kindle models in the 7th Generation range. It might help if we knew which model you have. At the top of this page, click on "Identify Your Device" to find out which it is.
When you say ”log in screen" do you mean this is a device you've just received and you're trying to register it? Or do you mean you've set up a Password to enter before you can use it?
The more non-personal information you provide the easier it is to recognise the problem. I only have to swipe to open my 7th Generation Kindles.
is this a Fire (color) and not a Kindle (B&W only)? If it's a Fire you've probably accidentally turned on accessibility features and here's how to turn them off:
To turn off VoiceView/Accessibility Features:
I have a paperwhite kindle (I think 7th generation). I haven't used it for a while. I recharged it before leaving on holiday, but was flat when I opened up the cover 24 hours later. I rebooted it by pressing on/off switch for 40 secs. Eventually it started working again. Just got back from a day out & same thing has happened. Charge has gone up from 9% to 12% whilst I have been writing this. However I suspect tomorrow I will have to do the same thing again. I have a cover to put it into sleep mode. Maybe I should switch off when I am not using it instead of using the cover? Either way I am fed up. Any suggestions for other more reliable readers?!
take out of cover and then let it charge over night using a mains socket if possible
Hey there #Corncrake. Kindle readers do several "secret" things in the background that perhaps are affecting your use of the device. Before suggesting options, I need to highlight that you can download FREE kindle applications for computer, pc, apple, android devices so you can continue to enjoy your library for free on any device logged in to your amazon account.
- INDEX - every eReader device does a secret "index" thing to find every word on every book downloaded on the device (to help searches). If you have many books downloaded then INDEXING will eat your battery.
- SEARCH - use the Search facility on your device to see if everything is downloaded and indexed ok - use the MENU option to search for garbage like JAYHGSIG - if it says "0 found" the that's it. If it says "5 not found" then you have 5 corrupt download. This will eat battery. Use the DOWN option to delete those 5 (or however many) books downloading. Then download them again one at a time slowly.
Hope the above helps. CW/.
Anodyne replies are dictated. Moderation leads to termination of the concept of Freedom Of Speech.