Within the last week or so every book I email to my kindle has required a document verfication which is emailed to me. Ive not changed any settings or email accounts. When I enter Manage your Device the email address Im sending the document from is listed. Ive tried deleting the authorised email address and re-entering it but its not making a difference.
Has anyone any advice please or experience of this
It sounds like you're running into two-factor authentication. When you send a document to your Send-to-Kindle email address, you may receive an email asking you to verify your request within 48 hours. Two-factor authentication is a security step that helps ensure you only receive documents from sources you trust.
To avoid two-factor authentication when sending documents in the future, edit your Send-to-Kindle email address to ensure it is sufficiently secure.
To view or modify your Send to Kindle email address:
I'm glad I found your post. This suddenly started for me about 3 weeks ago but at the same time, my PDOCS stopped sending from one of my email clients too
Anyway, Amazon have been looking into it for me (such a SLOW process and to be honest, I'm pretty sure they didn't understand the problem I was explaining to them). Anyway .... I am aware that it's a new two step authentication process. BUT, initially depending on which email account I sent the PDOC from, I either was or wasn't getting the verification email. If I was, it wasn't arriving until about 45 minutes AFTER I'd send the PDOC.
Now that I've resolved the email sending problem, I am getting a verification for EVERY doc I send myself. Interestingly any of my friends I send PDOCs to, DON'T get that verification email.
So, the only part of the problem I'm left with is that the Amazon HELP above says "To avoid two-factor authentication when sending documents in the future, edit your Send-to-Kindle email address to ensure it is sufficiently secure."
This also hasn't worked for me and Amazon are aware of it. I've changed my kindle's mail address several times and sent a PDOC ... and STILL it generates the verification email, which at least now arrives almost instantly, but is still really annoying to have to open and click on Verify when it's ME sending a PDOC to MYSELF!!! Every single time, whether I change the kindle email address or not.
A man from the "Amazon Leadership Team" has been calling and emailing regularly ... but in the past week, all I've had is an email saying they're still looking into it! When actually, what we agreed to in our last phone conversation, was that his manager (whom I've also spoken to before) would call me back so I could update him on the fact that this is STILL ongoing and that no one seems to be able to tell me when it might be resolved. In fact, no one seems able to tell me when the tech team will even get around to it or if they have, or when I might expect them to. Upon their request, I've even sent them screenshots of the email (why, when it came from Amazon?) ... plus screenshots to evidence I have actually changed the kindle's email address and still received subsequent emails! At one point, it took me about 20 minutes to get the leadership team guy to accept that I'd changed the email address. He said it had never been changed but then kept giving me the email address I changed it TO!!! Even though I kept giving him the previous email address and the new current one, he kept telling me the new current one had ALWAYS been it!!! Hence why I had to send screenshots of before and after. Since then I've changed it again and yes, still get the verification email after!
But regards yours ..... have you actually tried CHANGING your kindle's email address rather than just deleting and re-entering it to see if you STILL then get an email?
I'd appreciate if you try that and come back and let me know. As I said, changing mine several times, didn't work for me but I don't know if it's JUST me or if other customers are affected and it would be nice to know for when I speak to Amazon again about it.
Kristen G ... maybe you could chase "John R" on the leadership team up for me. Or "Andy" on the management team because, honestly, even calling Customer Services and asking to speak to them is tortuous in itself as whoever answers the phone, doesn't know them, can't connect me to them, can only send an email to say I've called ....and I can never find out if they have or not.
Here's the content of the last email I received from him on 29 October ....
This is John, the management team of Amazon.co.uk. I am very grateful for that kind and warm approach you gave on the call. It was indeed a pleasure helping you.
I'd like to advise that your query regarding PDOC's is still being investigated.
I've followed this up with the technical team to update us with a resolution as soon as possible and I'm sorry if the previous manager is not available at the moment but we already inform him about this issue.
Please accept my apologies for this delay. Although we try to complete our research within 1 to 2 business days, sometimes it may take slightly longer. Please be assured that we shall contact you shortly with further information.
Thank you for your continued patience and understanding in this matter.
So, the manager wasn't available then but they've told him of the issue?! That doesn't mean he doesn't have to call me back when I've asked for that to happen. Also, because I had HOPED that a MANAGER might actually ASK the specialist tech team the reason for the delay and when they might have a solution ... which John R told me he couldn't do!
I'm sorry you're having these issues with Send to Kindle. Unfortunately, we are unable to access your account information here in the forums to follow up with any communication you've received from our Customer Service department.
It is good news that our tech team is working on this issue. For specific updates to your case, you would need to reach back out to our Customer Service team directly and reference your previous communication.