hi, i have bought a used kindle fire and it will not connect to wifi and it will download but wi;ll not open up. i think its an american kindle but im not sure. it keeps saying error and it wont let me go into any wi fi connection. kindlyn help me
I'm unclear as to why you think it's downloading things when it's not connecting to your Wireless Router. I suggest you Restart it by holding the Power button in for no less than 20 seconds. Then, using the "I can't connect to Wi-Fi" link on the right hand side of this page, decide which model you have and follow the guide there. If it still doesn't connect, I suggest you use the Contact Us button on the right hand side of this page and ask Customer Service to troubleshoot over the phone.