"YOU DONT HAVE ANY SMART HOME DEVICES TO GET STARTED GO TO THE SMART HOME SECTION OF THE ALEXA APP"
This is on an echo dot. My other dot works fine along with my big echo. When i ask them to turn off lights and television they do but the problem dot says "you dont etc"
I have tried resetting that echo back to factory settings and it did reset but it still did not solve the issue.
"YOU DONT HAVE ANY SMART HOME DEVICES TO GET STARTED GO TO THE SMART HOME SECTION OF THE ALEXA APP"
This is on an echo dot. My other dot works fine along with my big echo. When i ask them to turn off lights and television they do but the problem dot says "you dont etc"
I have tried resetting that echo back to factory settings and it did reset but it still did not solve the issue.
has anybody else had this issue?
If so, what did you do to solve it?
thanks in advance
Hey pigfumbler,
Please try de-registering and the re-registering the device to your account and see if this clears up the issue. Let me know if this works!
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
Thanks for the point in the right direction. None of my device were listed on the amazon website, so I deregistered the dot via the settings in the app. Then, set it all up again and she's back to normal,
Thanks for the point in the right direction. None of my device were listed on the amazon website, so I deregistered the dot via the settings in the app. Then, set it all up again and she's back to normal,
thank you for your help!
No problem! Happy to help!
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Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
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Title says it all really
"YOU DONT HAVE ANY SMART HOME DEVICES TO GET STARTED GO TO THE SMART HOME SECTION OF THE ALEXA APP"
This is on an echo dot. My other dot works fine along with my big echo. When i ask them to turn off lights and television they do but the problem dot says "you dont etc"
I have tried resetting that echo back to factory settings and it did reset but it still did not solve the issue.
has anybody else had this issue?
If so, what did you do to solve it?
thanks in advance
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Amazon StaffHey pigfumbler,
Please try de-registering and the re-registering the device to your account and see if this clears up the issue. Let me know if this works!
How to de-register: www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201357520&qid=1513820815&sr=1-1
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
Thanks for the point in the right direction. None of my device were listed on the amazon website, so I deregistered the dot via the settings in the app. Then, set it all up again and she's back to normal,
thank you for your help!
-
View User Profile
-
View Posts
Amazon StaffHello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!