Im trying to set up amazon Prime on my smart TV. Ive logged into my amazon account on my TV. have done that successfully, but the TV claims I don't have amazon prime. I do, it is shown on my phone app and on my laptop. has anyone got any advice for what I can do. Amazon on my smart tv automatically logs into amazon.com and my other devices are amazon.co. Ive tried logging out and logging back in on the TV and still prime is not shown.
I would suggest that you have logged on / registered to the wrong account on your TV. It is easily done. De-register on your TV (no idea how you do that) and then carefully register your exact normal amazon account that has your Prime add-on.
If you still have a problem, contact Amazon using the HELP link at the bottom of most Amazon help pages. They will tell you the same thing, but may be able to guide you step by step on how to type your account login details in correctly.
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The 3 standard solutions seem to be RESET / RESTORE FACTORY DEFAULTS / CHECK YOUR REGION.