Amazon Digital and Device Forum

Hi All,

Getting Amazon Prime - and having 'Unlimited Storage' has spurred me on to taking stock of my photo library.

I have now sorted and archived all my photos.

I have uploaded all my raw in Adobe DNG format - As suggested by this page here :

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201634590

Supported Photo and Video Formats

Photos: JPEG, BMP, PNG, GIF, most TIFF, HEIF, HEVC, and RAW format files. For more information about supported RAW formats, go to Supported RAW File Types.

So I go to that page : https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201649930

Tip: If your RAW photo file isn't recognized as a photo, try converting the file to a DNG (Adobe Digital Negative).

So - I have now spent about 2 days uploading all my dng's to Amazon, and they arent being counted towards my total file size - Great.

But they also arent loading the thumbnails for display in Amazon Photos.

Any advice ? I have used Adobe Lightroom to make my .dng's

So - I just finished talking to Customer Service.

They recon that the first line of investigation for me is to remove my partner from the Shared Prime Household, and then wait an hour, and re-add her.

This may allow the Amazon Photos to regenerate thumbnails - or fix whatever is going wrong.

Will update after the given time.

OK !

After talking to a few chat support agents, I have found that I had a few misconceptions and this is the output from my investigation.

As listed on this page https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201649930 -

1) The following RAW photo files from the following camera models are recognized by Amazon Drive and Amazon Photos as a photo file; however, file preview is not possible at this time. This is not a definitive list.

2) Tip: If your RAW photo file isn't recognized as a photo, try converting the file to a DNG (Adobe Digital Negative)

My problem was this : Photos not rendering properly.

My

The reason for this is Amazon Photos are supporting the storage of raw files, but not the preview or display of them from the App or the Browser at this point :

So the online viewer is recognising my files, as Photos - As they should, and these files are being shown, and are not being counted towards my quota of storage.

But

There is no support for previewing thumbnails or showing them from the brower yet.

The reason the help article lists converting the files to .DNG - as there are other exotic raw formats from different vendors that amazon may class as 'Data' not photos - and would not count towards your 'Unlimited' storage. 

After talking to the various reps, I wanted to update this thread with the following information and workarounds.

1) Because we as prime members have "Unlimited" photo storage, I will just upload 2 copies then. 1 in .DNG for Raw data, and a 2nd in JPG.

    This means that it is possible to keep a lossless copy for archive, and a lossy one for use on things like the Photos App, and the Kindle Fire.

2) Is there any plan to change this in the future ?
"Yes Alex. Our team is working on improving the cloud services. Soon you will see change in the file types Amazon cloud storage supports.
Our team is working consistently on improving the services"
3)Is there a timeline on the planned support of the raw files for preview ?
I'm afraid, We did not received any update on the launch of it as of now. In this case I will not be able to confirm the timeline

I really hope this is a useful post for someone - Because its taken me a while to collate all this info.

Im still really thankful to Amazon for giving us a place to backup photos offsite included in the cost of Prime.

Thanks All,

Alex

I was very confused by the whole experience in uploading dng files and not being able to see the thumbnails however the appears to have cleared things up a little. I hope that Amazon soon addresses the issue.