Hi. I've recently upgraded to Android 8.0 on a new phone, but Amazon music App cannot read SD card (shows as zero space), but Prime video app shows as OK. (Can't easily attach screenshots)
Have been through support forums on Phone site & all of the standard on/off, uninstall, reformat card tests etc.
Any ideas ?
remove amazon music app from your account
refresh your account
refresh your phone
download amazon music app
register amazon music app to your correct amazon account?
I would suggest You may have missed the refresh your account bit - most androids seem to remember "old" versions. Do whatever it takes to wipe that remember.
I wonder why someone would follow their own alternative forum profile.
It was a new phone with a new install of Amazon music - on the correct account
This works OK on my other Android 7 devices. 'Refresh account' - I have multiple android devices, how would that affect them
It also works OK on Prime Video app