Hi - I have an Amazon Unlimited account (the £3.99 per month one) and have been happily getting my Echo Dot to play pretty much whatever I wanted. Recently though, Alexa can't seem to access this account (don't know that one - or - here's a sample of that music, rather than the full track) - looking on my Amazon account, I am paid up and live with the Music Unlimited, but the Echo has somehow become disconnected from it. I've spent about 2 hours on the phone to Amazon help today (from Cape Town) and it still isn't working - and before I put myself through more factory resets and frustration, has anyone else had the same problem and have an idea about what it might be? Cheers...
Problem Resolved - needed to completely cancel and delete the Unlimited Music account and start a new one - something I couldn't do, it had to be done by Amazon CS.
I seem to have the same problem. Alexa is not able to find my playlists, which are showing on the Amazon music webpage.
I think the problem is that my echo dot is not showing as an authorised device for Amazon Music, and there appears to be no option for a user to authorise an echo dot. Can you please do this for me, and request that this feature is added to the Manage Your Devices section of the Amazon Music settings? Thanks, Richard
Hi Richard. It seems that this technology is not properly developed yet by Amazon. Many like you are experiencing similar problems. There is a definite reliability issue with it unfortunately..............:(