Can anyone advise on problems I'm having with subtitles on prime video. Seems a bit hit and miss.
Started watching New Amsterdam episode 1yesterday and on my phone the short bit of Spanish talk showed up with subtitles. Fabulous....
Today, episode 2, no subtitles no matter what I do. Checked episode 1 and they aren't on their either now....
Checked settings and subtitles are duly switched on. Tried close caption which have me English subtitles and descriptions of things happening, but when the short bit of Spanish kicks in, it just says "speaking spanish".... pft
Tried on roku box and my mobile via app and browser, no joy.
Emailed helpdesk who said subtitles not provided with that show..... err well they were yesterday?!
I'm sorry you're having this issue! Our developers are aware of this issue with the Spanish language portion of New Amsterdam not showing the English subtitles, and are actively working on a fix. As updates become available, I will post them here.
Can anyone advise on problems I'm having with subtitles on prime video. Seems a bit hit and miss.
Started watching New Amsterdam episode 1yesterday and on my phone the short bit of Spanish talk showed up with subtitles. Fabulous....
Today, episode 2, no subtitles no matter what I do. Checked episode 1 and they aren't on their either now....
Checked settings and subtitles are duly switched on. Tried close caption which have me English subtitles and descriptions of things happening, but when the short bit of Spanish kicks in, it just says "speaking spanish".... pft
Tried on roku box and my mobile via app and browser, no joy.
Emailed helpdesk who said subtitles not provided with that show..... err well they were yesterday?!
-
View User Profile
-
View Posts
Amazon StaffHello Caroline79 and welcome to the forum!
I'm sorry you're having this issue! Our developers are aware of this issue with the Spanish language portion of New Amsterdam not showing the English subtitles, and are actively working on a fix. As updates become available, I will post them here.
Thank you for your patience!
Brilliant. Thank you. I did Spanish GCSE many moons ago but my brain is unable to keep up. Lol