The last couple of days my prime video streaming has started buffering intermittently, occasionally stating that my device doesn't have enough bandwidth. This is surely nonsense, as I have fibre optic broadband, and my download speed is currently 60mbps. I don't think this should be happening with my internet speed. Has anyone experienced anything similar? Or any suggestions about how to fix this? Thanks in advance.
The last couple of days my prime video streaming has started buffering intermittently, occasionally stating that my device doesn't have enough bandwidth. This is surely nonsense, as I have fibre optic broadband, and my download speed is currently 60mbps. I don't think this should be happening with my internet speed. Has anyone experienced anything similar? Or any suggestions about how to fix this? Thanks in advance.
Hi AM90,
Welcome to the digital and device forum!
I am sorry you are having this issue with Prime Video.
To better assist you, on which device do you have this issue?
Did you try to restart your home network settings like router and/or modem to see if this resolves the issue?
Hi, we have exactly the same problem. I've searched all over the Amazon Prime site to find a contact email address to deal with it, so - sorry for hi-jacking the OP's post!
We have a Sony Bravia tv and when we try to watch a film on Prime, every time it gets close to the end of the film it starts buffering and then stalls altogether and/or the subtitles get stuck. Sometimes it says we don't have enough bandwidth when we have fibre optic broadband running at 30+mbps which should be more than adequate - and this does not happen on Netflix! We are really fed up with this as we're paying £7.99 a month for a really poor service and have given up trying to watch Prime videos. I'd like to make a formal complaint and would be grateful for the correct procedure. Thanks. Roz
Hi, we have exactly the same problem. I've searched all over the Amazon Prime site to find a contact email address to deal with it, so - sorry for hi-jacking the OP's post!
We have a Sony Bravia tv and when we try to watch a film on Prime, every time it gets close to the end of the film it starts buffering and then stalls altogether and/or the subtitles get stuck. Sometimes it says we don't have enough bandwidth when we have fibre optic broadband running at 30+mbps which should be more than adequate - and this does not happen on Netflix! We are really fed up with this as we're paying £7.99 a month for a really poor service and have given up trying to watch Prime videos. I'd like to make a formal complaint and would be grateful for the correct procedure. Thanks. Roz
Hi Roz50,
Welcome to the digital and device forum!
I am sorry you are having this issue with Prime Video.
In case you want to troubleshoot the issue, could you tell us which troubleshooting steps you might did already?
Regarding reaching out to Customer service, you can do this right here.
Thanks, Melanie A. We switched off the router and left it a while. We have checked all the settings on the tv, such as not using the Eco setting.. We checked the broadband service on another device and it was fine. We don't have any other devices using large amounts of bandwidth at the same time, just one cell phone switched on, a tablet on but not being used..
When we go into Prime it is unbelievably slow, just trying to scroll across or down doesn't work properly. It's as if too many users are on at the same time, so do you have sufficient bandwidth to cope with demand?
Thanks, Blue of the Night, but if it was wi-fi interference, wouldn't that affect Netflix too? We never get these issues with anything except Prime..
Not necessarily. It depends on a number of factors e.g. with HDR much more data is squirted (likely 50%)we do not know what bitrate Amazon uses (Netflix is around 15.25 mbps for 4K), how the app works...
The only way to find out for sure is connect by ethernet (assuming that the app has been deleted and reloaded for a “new” start).
When devices connect to your router they do so uniquely (called an IP address), rather like hanging different coats on different coat hooks, so what one device does is irrelevant to what another may do.
ah! Just thought of something else. My TV would occasionally play silly devils with the Prime app and switching the TV off, aka switch off at the mains for five minutes, forced a memory clear out on the TV from junk left behind by apps that didn’t behave properly (looking at you Amazon).
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The last couple of days my prime video streaming has started buffering intermittently, occasionally stating that my device doesn't have enough bandwidth. This is surely nonsense, as I have fibre optic broadband, and my download speed is currently 60mbps. I don't think this should be happening with my internet speed. Has anyone experienced anything similar? Or any suggestions about how to fix this? Thanks in advance.
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Amazon StaffHi AM90,
Welcome to the digital and device forum!
I am sorry you are having this issue with Prime Video.
To better assist you, on which device do you have this issue?
Did you try to restart your home network settings like router and/or modem to see if this resolves the issue?
Let us know! Thanks.
Hi, we have exactly the same problem. I've searched all over the Amazon Prime site to find a contact email address to deal with it, so - sorry for hi-jacking the OP's post!
We have a Sony Bravia tv and when we try to watch a film on Prime, every time it gets close to the end of the film it starts buffering and then stalls altogether and/or the subtitles get stuck. Sometimes it says we don't have enough bandwidth when we have fibre optic broadband running at 30+mbps which should be more than adequate - and this does not happen on Netflix! We are really fed up with this as we're paying £7.99 a month for a really poor service and have given up trying to watch Prime videos. I'd like to make a formal complaint and would be grateful for the correct procedure. Thanks. Roz
Connect your TV (assuming you are viewing via the TV app) by ethernet cable to your router and see if the problem disappears.
if it does then your wifi is suffering interference from somewhere. Your internet connection speed is moot in your cases.
maybe you have new wifi devices, a neighbour has, wireless phone to close, wireless baby alarm et al
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View User Profile
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Amazon StaffHi Roz50,
Welcome to the digital and device forum!
I am sorry you are having this issue with Prime Video.
In case you want to troubleshoot the issue, could you tell us which troubleshooting steps you might did already?
Regarding reaching out to Customer service, you can do this right here.
Thanks!
Thanks, Melanie A. We switched off the router and left it a while. We have checked all the settings on the tv, such as not using the Eco setting.. We checked the broadband service on another device and it was fine. We don't have any other devices using large amounts of bandwidth at the same time, just one cell phone switched on, a tablet on but not being used..
When we go into Prime it is unbelievably slow, just trying to scroll across or down doesn't work properly. It's as if too many users are on at the same time, so do you have sufficient bandwidth to cope with demand?
Thanks, Blue of the Night, but if it was wi-fi interference, wouldn't that affect Netflix too? We never get these issues with anything except Prime..
Not necessarily. It depends on a number of factors e.g. with HDR much more data is squirted (likely 50%)we do not know what bitrate Amazon uses (Netflix is around 15.25 mbps for 4K), how the app works...
The only way to find out for sure is connect by ethernet (assuming that the app has been deleted and reloaded for a “new” start).
When devices connect to your router they do so uniquely (called an IP address), rather like hanging different coats on different coat hooks, so what one device does is irrelevant to what another may do.
ah! Just thought of something else. My TV would occasionally play silly devils with the Prime app and switching the TV off, aka switch off at the mains for five minutes, forced a memory clear out on the TV from junk left behind by apps that didn’t behave properly (looking at you Amazon).