Each error code, refers to a specific issue. Check for your code and solution on the list below: Video and Playback Errors Error Codes: 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003 These errors occur when there's a problem connecting to the Amazon Video service.
Try these tips to resolve common connection issues: Restart your device - Restarting your device, Internet modem, and/or router can resolve most intermittent connectivity issues. Temporarily pause other Internet activity - Are there a lot of other devices connected to the same Internet network you're using? When your device shares a network with other devices, this can impact your connection speed and streaming quality. If possible, try to temporarily pause activities like file downloading, online gaming, and video streaming on other devices connected to your network. Check the connection to your Internet Service Provider (ISP) - If your connection speed is much slower than usual, and you've already tried restarting your Internet modem or router, we recommend contacting your ISP for additional help.
Payment and Order Errors Error Codes: 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 7035 These errors occur when there's a problem processing one of your Amazon Video orders or with your order payment method. Try these steps to resolve common order issues: Check your payment settings and location - Amazon Video on Amazon.co.uk is only available to customers located in the UK territories . To purchase Amazon Video titles, you need an Amazon account, billing address, and 1-Click payment method from an eligible location. To view or change your 1-Click payment settings, go to your Amazon Video Settings. Check the order - Go to Your Digital Orders, and look for on-screen messaging about a problem with the order. Select View order details next to the order to learn more. You can also select Retry or edit credit card to verify your payment details if needed, and try the order again.
PIN Errors Error Codes: 5014, 5016 These errors occur when there's an issue with your Amazon Video PIN. PIN issues are typically temporary. Try waiting a few minutes, then enter your PIN again. If the problem continues, you can manage or remove Amazon Video PIN restrictions for your account by updating your Amazon Video Settings.
Promotion and Amazon.com Gift Card Errors Error Codes: 2039 These errors occur when an Amazon.com Gift Card or promotional code is not valid. Make sure you've entered your Amazon.com Gift Card or promotional code correctly, and that it's not expired or previously claimed. Some promotional balances can only be applied to specific items or digital content types, and may not be available to use toward Amazon Video purchases. Even if you're paying with a Amazon.com Gift Card or promotional balance, to purchase Amazon Video titles you need a billing address and valid payment method from an eligible location in your 1-Click settings.
Sign In or Sign Out Errors Error Codes: 5005 These errors occur when there's a problem with the sign in or sign out process. For issues during Sign In: Make sure you're entering the information associated with the Amazon account you use to purchase or watch videos. If you continue to see an error, please wait and try again later. Sign in errors are usually caused by temporary connectivity issues.
For issues during Sign Out: If you're seeing an error on your device, you can also sign out from your Amazon Video Settings on the Amazon website. Find your device under "Registered Devices", and select the Deregister option next to it.
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!