We have been working to evaluate some potential changes in the Forums and are excited to share a revision to our Forum Rules.
What’s Changing? The new rules are simple, broad, and are intended to better support those who have no experience using forums for technical support.
The new rules are focused on what the Forum experience should be: friendly, helpful, and relevant. We’ve learned that we can’t possibly list all the things we don’t want in the Forums. We’re hoping it will be clearer to moderate against a list of what is expected rather than a list of what is not expected. For example, it will be easier for Moderators to determine whether or not a user is being helpful rather than trying to determine if the user is trolling, harassing, or flaming.
We’ve also taken into consideration feedback we’ve received about the warning/suspension system and we hope the new rules will help align us in the right direction. It may never be perfect for everyone, but this is a start towards a better experience for all.
The reasons for reporting threads and the types of warnings have been simplified. Previously users could be reported and warned for offenses that are not outlined in the rules, and there were reasons to report threads that were confusing or not useful. Moving forward there will be just two options to report posts that need Moderator attention: “This post is not appropriate“ or ”Spam.“ There will still be the option to provide a description, and we encourage everyone to use this to indicate why the post needs Moderator attention (examples: ”This post is not in the appropriate section“ or ”This post contains inappropriate content“).
The warning point system will also be simplified. We’ve discovered that the description in the current rules doesn’t reflect how the system actually functions. We are still looking at making further refinements to the point system, but keeping it simple will help everyone involved. Official warnings will be issued alongside 3 and 7 day suspensions, and the associated points will essentially expire immediately. Spam bots will continue to default to permanent suspensions.
Welcome to the Amazon Community Forums!
These forums provide a community-driven discussion space for help and technical support for Amazon devices such as Fire TV, Echo, Kindle, and FireTablets and digital content such as Prime Video, Amazon Music, and Kindle Books.
Be Friendly In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others. This includes any content (text, images, video, and links) you submit. We ask that discussions be charitable towards the intentions and contributions of all participants.
Be Helpful The purpose of these community forums is to provide collaborative support, answer questions, and solve common problems experienced by the community. Replies in the forums should provide specific and helpful guidance when possible. Asking clarifying questions to develop a better understanding of the issue is recommended when a solution is not immediately obvious.
Be Relevant Visitors to these forums seek clear and specific guidance to solve technical issues and should be able to find answers and support quickly and with little effort. The Forum Lounge is reserved for general conversation and discussions not related to technical support.
These forums are monitored by Moderators to ensure everyone is able to receive the technical support needed and to ensure all participants uphold the guidelines. Moderators reserve the right to edit and remove content that is not appropriate or violates our guidelines. Intentional disregard of the Community Guidelines may result in the temporary or permanent suspension of posting privileges.
For your safety and security, please do not post any personal account information such as email address, phone number, password, device serial number, order number, etc.
Please use the Report option to notify Moderators of inappropriate posts that violate the Community Guidelines or when Moderator attention is needed to keep discussions organized, helpful, and relevant.
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
By external links I assume you mean any non-Amazon links; but it may be difficult to ascertain if a link is, or isn’t, “Amazon” e.g. https://en-uk.ring.com (a Amazon company), IMDB, DPReview, Audible...
I understand what you mean to keep junk down but for some questions, e.g. what’s happening with this, a link to the relevant external “forum” elsewhere would be the most helpful reply e.g. to the BBC (the recent Tunein decision) , SONOS (Alexa implementation), how wifi works, announcements about Amazon services (which Amazon have always been extremely shy of mentioning) now available in the UK, et al...