Welcome to the Amazon Community Forums! 

These forums provide a community-driven discussion space for help and technical support for Amazon devices such as Fire TVEchoKindle, and Fire Tablets and digital content such as Prime VideoAmazon Music, and Kindle Books.

By participating in these forums you agree to abide by the Amazon Community Guidelines and these simple rules:

Be Friendly
In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others. This includes any content (text, images, video, and links) you submit. We ask that discussions be charitable towards the intentions and contributions of all participants.

Be Helpful
The purpose of these community forums is to provide collaborative support, answer questions, and solve common problems experienced by the community. Replies in the forums should provide specific and helpful guidance when possible. Asking clarifying questions to develop a better understanding of the issue is recommended when a solution is not immediately obvious.

Be Relevant
Visitors to these forums seek clear and specific guidance to solve technical issues and should be able to find answers and support quickly and with little effort. The Forum Lounge is reserved for general conversation and discussions not related to technical support.

These forums are monitored by Moderators to ensure everyone is able to receive the technical support needed and to ensure all participants uphold the guidelines. Moderators reserve the right to edit and remove content that is not appropriate or violates our guidelines. Intentional disregard of the Community Guidelines may result in the temporary or permanent suspension of posting privileges.

For your safety and security of all, please do not post any personal account information such as email address, phone number, password, device serial number, order number, etc.

Please use the Report option to notify Moderators of inappropriate posts that violate the Community Guidelines or when Moderator attention is needed to keep discussions organized, helpful, and relevant.